<< 1 >>
Rating: 
Summary: CI Host did not fulfill their contract with our Company
Review: Our saga is long and drawn out. We purchased "E-Business in a Box" on 4-19-02 and were supposed to be up and running in 7 to 10 days. Our store finally became functional on 9-12-02 although there had not been any customization of the store as their sales information stated was to be provided. The entire store was an out-of-the-box, here-ya-go, you-figure-it-out setup. Our main problem, we later found out, is the turnover rate of the employees at CI Host. Our original web designer that we met left CI Host and for some reason our account was put in the "done" pile. Nearly everyone we talked to would be gone within the month so our complaints never got addressed properly. Once we finally got someone to listen to us and try to address our problems, our lawyer sent them a letter at our request to cover our butts to indicate that they were not fulfilling their contract. At that point, all work stopped dead in it's tracks and our web site sat there for the last 5 months of our original 12 month hosting contract. To top it off, when the year contract was up, they sent us a renewal e-mail which I replied to stating that we were not renewing with them. They took $300 out of our checking account anyway and we are currently trying to get that money back.
Rating:
Summary: CI Host did not fulfill their contract with our Company
Review: Our saga is long and drawn out. We purchased "E-Business in a Box" on 4-19-02 and were supposed to be up and running in 7 to 10 days. Our store finally became functional on 9-12-02 although there had not been any customization of the store as their sales information stated was to be provided. The entire store was an out-of-the-box, here-ya-go, you-figure-it-out setup. Our main problem, we later found out, is the turnover rate of the employees at CI Host. Our original web designer that we met left CI Host and for some reason our account was put in the "done" pile. Nearly everyone we talked to would be gone within the month so our complaints never got addressed properly. Once we finally got someone to listen to us and try to address our problems, our lawyer sent them a letter at our request to cover our butts to indicate that they were not fulfilling their contract. At that point, all work stopped dead in it's tracks and our web site sat there for the last 5 months of our original 12 month hosting contract. To top it off, when the year contract was up, they sent us a renewal e-mail which I replied to stating that we were not renewing with them. They took $300 out of our checking account anyway and we are currently trying to get that money back.
<< 1 >>
| 
