Rating: 
Summary: no support and they don't care
Review: Product does not remove previous edition, and does not load. when calling the support center you may have to wait up to an hour to talk to someone. then you are put on hold again, to talk to a service rep/tech which means another 30 to 40 minute wait. And then the problem is still not resolved. Undoubtedly, this company does not care about customer support or service. Additionally, it would appear that the company is sending out a beta version of the program as a 'tested' version, because the first update is is over 6 meg in size.
Rating:
Summary: Great in theory....If it works!
Review: I recieved this product about 4 months ago. Installed it on my Dell 1.3. It would not function properly so I uninstalled it then reinstalled it and low and behold..... still not functioning. It will not recognise drives on my system so I emailed Roxio with my situation (quickly as the free tech support is only free for a very short period). They responded... This is a very technical issue, please call our tech support line. My dime. In the mean time my dell got hit by lightning and I installed it on my new 2.8 W/ gig of ram. It finds the drives now but will not even do a simple task like "copy cd". The free version of nero express which came with the cdrw works wonderful. What a waste of money. Yes the free support time has ended for me so I'm throwing it in the garbage!!! Keep up the good work Roxio!!!!!!
Rating: 
Summary: Couldn't Be Easier
Review: In May I purchased a MiniDV Camcorder and wanted to make DVDs of my home movies. I purchase Easy CD & DVD Creator because it seemed to have all the features I wanted, and none of the features I didn't want. I wanted a simple video capturing utility, a simple video editing tool, and the ability to create menus on my DVDs. I am able to easily download my video from my camera (via Firewire), edit my scenes, and create a Themed Menu very easily. I recently came back from a family vacation and had over two hours of video and nearly 200 digital pictures. I used Easy CD & DVD to create a DVD that not only included my edited video, but a slide show of my pictures set to music. The quality was excellent, and I am very happy with the results.
Rating:
Summary: Very Frustrating for DVD Creation
Review: I have many other software products that let me work with music creation and collection, so the main reason I bought Easy CD & DVD Creator was for its DVD tools. I have many VHS tapes which are family movie compilations, some dating back to Super 8 days. I was very eager to put these all on DVD for my family.The series of problems I had with this process was simply amazing. The software didn't have fast forward or rewind buttons. Importing often failed even though the movie or sound files were perfectly usable by every other software package on my system. The software crashed numerous times. I tried to move the project onto another system to see if it would be any better, and the move process required me to start again from scratch. I finally got my DVD put together the way I wanted it and started to write. It crashed. I tried to simply write an image to disk. It crashed. The Roxio message boards are full of complaints from people with the same problem. I sent an email to their tech support. No answer. If you call in you pay for a toll call - plus pay $35 on top of that in order for them to "help you" figure out why their software is crashing. This software should never have been released in the buggy state it is in. It is incredible how much money I have spent for software that has wasted days of my time and simply does not work.
Rating: 
Summary: Chapters
Review: The one video weakness that I found is if you have a long video you cannot realistically make chapters. You need to use their 'split' process which keeps the entire file. The problem is that if you take a 2 hour video and split it into 20 chapters you escentially have a 40 hour size file to process. I ended up with a 260Gig file to process with what started as a 4gig file. The product is ok when putting small clips together but not for any large serious work.
Rating:
Summary: DVD Creator Ripoff
Review: Don't expect any kind of tech support from Roxio. My TSID number for some unknown reason was not recognized, so I was not able to access their "free online assistance". My option was to pay "per problem" assuming I could spend the time getting connected for help. Both audio and visual playback quality of captured video clips was horrible. I was unable to burn, as it repeatedly froze up after encoding. I have given up on Roxio and will hunt for options that actually work as intended. What a waste of money!
Rating:
Summary: What are you thinking Roxio
Review: Before anyone else gets burned - Roxio, bow out of DVD creating software and take this Easy CD & DVD creator with you. I spent several hours setting up a photo slideshow with your app only to have it spend 15 hours encoding the shows and for nothing. I created an ISO image on my harddrive (running XP) and burned a RW and R DVD - but nothing. The show looks great in the preview in Roxio - but the DVD will not play in the computer nor the stand alone DVD player. This thing is buggy too. Shows do not run the entire length of songs and transitions are buggy. Who beta-tested this software - someone from Microsoft.
Before anyone spends hours creating a slideshow that you cant port anywhere else - think again.
Rating:
Summary: Back to the drawing board
Review: This is without a doubt the worst program, in any category, that I have ever used. It frankly does not work let alone work as advertised. It consistently stops burning and displays error messages. There is no way to correct them. I have tried burning at speeds from 40x down to 8x. Nothing works. I've tried different media and Roxio's "smart burn." Same results. The same applies to disc copying. I've trashed at least 2 doz or more perfectly good CDs trying to get this thing to work. I was able to burn 1 CD. It took almost 7 hours and left off the last 2.5 tracks. Tech support is worse than useless, they don't even respond to email questions. Save your money and don't bother with this program. It is a total waste.
Rating:
Summary: look elswhere
Review: Everytime I used the product to make a cd (data cd or music) it would lock up my computer to the point I had to physically power it off. Roxios' support people told me to remove everything from my start up list. I don't want to be doing that everytime I want to use the stupid program... I finally gave up and deleted (uninstalled) the program, only to find out by doing that it deleted part of my Photo Suite program as well. Stay far away from this bomb...
Rating:
Summary: Undependable
Review: I am a systems analyst with 20 years of experience, I would never have released a product as full of bugs as this one. The concept is fantastic! However, the product will not preform as advertised. When trying to put together a 15 minute slide presentation with audio sound you will experience not being able to adjust the sound to the photos in a cohesive manner. The music (sound) will always be too long or two short. While working on the project you will experience the screen going blank while the music continues to play, this makes it 100% labor intensive to try to finish a project because you will spend all of your time starting over. When using random transitions you will never know how long each one will take. The majority of the time the transition is 2 seconds, however sometimes it is longer. Once-in-a-while the random transitions will disappear half way through the project. Forget about technical support. I have made several phone calls and when trying what the technician suggests I find that it doesn't work. For example, they suggested using the remote control(part of the program) to view the project. They indicated that I would be able to fast forward and that the photos and music would stay together making it easier to hear and see what song was playing with what picture without going through the entire slide show again. I will never know because there isn't any way to stop the fast forward action. Once you start the fast forward it goes all the way to the end. Oh, by the way, did I mention that Roxio wants to charge you [money amount] for a technical service call. It's pretty bad when you pay [money amount]for a product that barely works and then have to pay to find out that the technical support isn't helpful. When I asked the technical service person (Liz - in Toronto)if any of the things she was telling me were in the user manual she replied "I don't know, I've never read it." Other little annoyances like the up and down slide on the side tab freezes and you can only move up, which prevents you from seeing anything at the end of your project. Eventually it comes back but in the meanwhile it's a pain. Several people really liked the one short dvd I was able to create and wanted to know about the product. When I told them it took me a week to make a 15 minute dvd they quickly changed their mind and told me to let them know when the prodcut is perfected. Too bad for Roxio - they had a good idea that could have sold very well.
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