Panda Titanium AntiVirus 2005

Rating:
Summary: good product
Review: I am very happy with this product. It is running on an XP Home operating system and all is well. It is important to completely remove any existing antivirus product before installing this one. When I sent e-mail to tech support they responded within 24 hours.

Rating:
Summary: Slowed computer and BAD customer support
Review: I bought this Panda product after it was recommended by a computer supply store. I had always had McAfee, and was very happy with it, but they said it would catch more. I received the product from the download, and ran it. It caught one or two things, but didn't get as much as I thought it would. After that, all my problems started. My computer began to get very very slow, especially in startup, but also during normal operation (and I have a very good computer with a very fast processor, video card, and tons of memory). I checked the programs running, and there were about 3 AV programs (all from panda) that were using a huge amount of processing power. Then suddenly, a "drwtsn32" file appeared, which I later learned is Window's error logger, so if you get a system error, you can see what caused it. I opened up my drwtsn file and sure enough, Panda was listed numerous times. I then started a dialogue with Panda letting them know that I was getting this error, and my computer was very slow, and they asked me about my previous Antivirus. I told them it was McAfee, and they told me I didn't uninstall it completely. I assured them I did (since I went thought the McAfee website to make sure it was completely uninstalled), and they seemed to forget what my question was, and asked me to tell them my error again. This whole process has taken about a week, and I am still waiting for their response. If only they could refund my money so I could go back to McAfee! What a huge mistake this was! I'm warning you, go with Norton or McAfee, don't waste your money on a product that provides poor customer support, and slows down your computer!

Rating:
Summary: very poor customer service
Review: Panda might do a good job of catching viruses but their customer service sucks. You get a limited time of support . . . free for 3 minutes and then 20 bucks after that. They they cut you off and it is all pay over the phone. They don't have a toll free number so they are charging you while you wait in que- at times very long waits exist. Dealing with their support on line is even worse. Not very logical web site for tech support and before you get anywhere you must first fill out lots of forms and then hope for a reply.
They boast of daily updates but many days you don't need this, so why tie up your resources?! I'm asking for my money back!
So if you have any installation problems like I did, expect a large investment of your time and possibly your money.