Rating: 
Summary: Customer Service
Review: Enjoyed this program last year but have been quite unhappy this year. It is almost impossible to contact Turbotax re problems. We never were able to get the program to work on a second computer. Rebate for State Program, filed in January 2003, was rejected in February 2003 with a form which states it was filed after the May 2003 deadline. Refiling has been ignored. Wait for customer service on phone is over 30 minutes. I was unable to get through the many menus to make contact on Internet. There seems no way to send them an e-mail. I have about decided to file my return by snail mail rather than get further involved with TurboTax.
Rating:
Summary: turbo tax management stupid idea.
Review: I have been using your software for more than four years without any problem for the first two years, but last year and this year I start having major problem with this product. The problem I'm having that the software continues to reboot my system once I start printing. This new software C-Dilla that is always running on your computer in the background and constantly sending out data about you to their servers (aka spyware). I WILL NEVER USE THIS PRODUCT AGAIN.
Rating:
Summary: Freezes on Windows XP
Review: The "create a W2" or "Add a W2" button doesn't work.. click on it and the program freezes -- every time! Even restarted the program, rebooted the computer... always freezes there. I am running it on a new, power computer and no other program has problem. Asked TurboTax, they asked me to work around it by switching to "form mode" (that is, they know this is a problem) and fill in the form instead. When asked if it's a bug, this tech support said "There is no bug in turbotax that I know of" !!!
Rating:
Summary: Be afraid, be very afraid
Review: My gripe with this product is a bit different than others. I (perhaps foolishly) am not that concerned with the issue of privacy. I am however, very concerned with quality and reliability of customer service. I run windows xp, and have been unable to successfully load the program on my computer without getting a runtime error. I've chatted 4 times with customer service, and although they seem to try, their suggestions are consistently unhelpful, and sometimes downright bad. I've uninstalled and reinstalled at least six times, have updated my windows programs, and have been advised to go into safe mode in order to install the program. None have worked. My time is too valuable to waste another four hours or so. I see no need to continue trying if the cost of a phone call to service will essentially double the price of the program. I've purchased taxcut, and have had no problems at all. I'd like to return the turbotax to the store where it was purchased, but they understandibly won't take back open software (and I don't blame them). I'll be sending the software back to intuit, and then will try my best to avoid any more of their products. I suggest others do the same.
Rating:
Summary: Activate this.
Review: The ill conceived product activation feature has turned me away from using Turbotax in the future. I have been using it for as long as I can remember. While I don't mind registering a product, when I have to talk to Intuit's sales representatives because I have bought a new computer, that is beyond reason. Have you tried contacting Intuit's sales representatives? Need I say more? Don't even think about buying this abomination.
Rating:
Summary: Another TTax user leaving
Review: TurboTax could count on my [money] every year since 1991. Next year I'll be looking for another package. Send a message to software sellers that load an application with unwanted adds, (on your desktop with after installation icons, and during the tax interview in the middle of the application) and "copy protection" that installs a spy program that always runs. No thank you. There will be a great opportunity for TurboTax competitors next year to advertise a feature that will populate their 2003 program with TurboTax 2002 data. I'll buy it, providing it doesn't also have similar "copy protection."
Rating:
Summary: Worst Customer Service Ever
Review: I quite frankly can't express in 1,000 words
how poor the customer service at intuit is.
It is the lousiest, and it costs you money.
I've asked and even demanded refunds (and done
all the required paperwork) and still no satisfaction
here. Why are we buying TurboTax anyhow when
H&R Block is the biggest and best Tax Advising company
around. I'll never buy ANY Intuit Product again.
Rating:
Summary: Don't buy it.
Review: There is a big sale of Turbotax deluxe. I don't need it and really don't want it. I do my state tax while the federal forms are printing. The internet hookup is awful and many of the features are invasive. I bought it this year, but next year...taxcut I also agree with most of the negative reviews
Rating:
Summary: another switcher
Review: I am a long time TurboTax and Quicken user. I cannot install spyware on my company machine, but I travel so much I can't use a personal machine for tax prep. Based on reviews here and in the electronic and print press I am not going to purchase any product from Intuit this year. I will grit my teeth and use TaxCut. Perhaps Intuit will get the message.
Rating: 
Summary: TurboTax for the web
Review: TurboTax Deluxe is OK but there is a better altenative. Go to Intuit.com and file using TurboTax for the web - same version compatible with Windows and Mac. Also IRS Free File available at Intuit for federal and state returns with AGI of $27,000 or less. Note that TurboTax Free File is free for state (Maryland) as well as for federal returns. Others such as TaxCut are free for federal but charge as much as $19.95 for the state return.
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