The Thin Book of Appreciative Inquiry (Thin Book Series)

Rating:
Summary: Great Alternative to Always Finding Problems
Review: Too often, analysts try to find problems with organizations so they have something to solve. It's what they live for! Customers come to analysts when they feel there is a problem, so the two seem like a match -- the customer thinks there is a problem, the analyst proves there is. However, usually a customer's business isn't in complete shambles; they usually do something right. Sue's book provides analysts an alternative to always finding problems. Analysts can use appreciateve inquiry to first discover what the customer is doing right. Often applying the same principles, processes, procedures, to what they are doing correctly can solve what the customer perceives as a current problem. This is still a match between the customer and the analyst with one added advantage: it leaves the customer feeling better about him/herself. In 60 pages Sue gives analysts a completely new skill for in their toolkit.