Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner (Business Desk Reference)

Rating:
Summary: GREAT training and study manual
Review: "Gossip" has no place among the true professionals in this field, despite the comments from another reviewer on this book listing.

Instead, turn complainers into satisfied, loyal customers.

This book is a very valuable and useful guide highlighting skills for managers and call center employees. Anyone involved in any way with a career related to telephone marketing methods will benefit from the discussions in this Business Desk Reference.

It is a quick and handy guide for any manager or business owner, too.

Rating:
Summary: Obsolete
Review: I am new to the 'home office' concept of working. A critical success factor in this setup, where face-to-face human interaction is minimal, is to have powerful telephone skills.

I found that the book is obsolete and does not cover modern-age telephone techniques including the following :

- Effective Conference Calling - Effective Technical Presentations on telephone - Effective 'Bridge Calling' - leaving effective voice mail messages - Telephone Etiquettes - Mobile Phone techniques - Controlled Gossiping - Getting past the secretary to the Boss

Instead, the book digresses into normal sales techniques and telemarketing techniques, contradicting with the book cover : 'guide for manager or business owner'.

The book can better be retitled as 'elementary telephone skills for telemarketers'

I am disappointed.