Improving Performance Through Statistical Thinking

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Summary: Improving Performance Through Statistical Thinking
Review: This book is truly unique! It focuses on the conceptual understanding of statistical thinking - not on numbers and calculations. I am recommending this book to all the employees in our quality department because it provides the framework for quality improvement - something all quality professionals need before attempting to use any statistical methods to measure improvement. I recommend this book to any quality professional who needs a down-to-earth explanation of how statistical thinking can improve an organization's quality program.