Ultimate Service: The Complete Handbook to the World of the Concierge

Rating:
Summary: Good for Concierge Employment but not starting a business
Review: Good for Concierge Employment but not starting a business. It does not really help you if you are starting a Concierge business. I thought this book was a guide to help you get started in the Concierge Business so I was very disappointed when I found no use for this book when reading it.

Rating:
Summary: Not at all what I thought it would be
Review: This book is good if you you just want to learn about the service of a concierge, but gives no detail on the important facts you need to learn about the career in starting your own concierge business.

Rating:
Summary: A must know for any Concierge
Review: This book is not only excellent for concierges but hotel clerks or anyone who is in public service. I find it strange that the first two reviews complained that it did not help them because it did not deal with starting a concierge buisness. What you need to realize is that the buisness is all about customer service. The fact you never say no you find other solutions. You must be tackful and know your stuff. This is what Holly teaches you. I was lucky enough to meet Holly when she came down to Atlanta before the olympics to talk to the Concierge society about our upcomming challenges. This is a lady who knows what customer service is and you can learn alot from her experiences.