Quest for Balance: The Human Element in Performance Management Systems

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Summary: Finally human factor recognised in performance management!
Review: Andre de Waal manages to prove the importance of the human element as a critical success factor for using performance management systems (PMS). In this book he gives a clear overview which factors are important and how managers can use them. He uses very interesting case material to support his views. This book is not only for managers that want to set up a new PMS but also for managers that already use a PMS and struggle with it. A book that every manager needs to read and use in practice!

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Summary: The human element matters most
Review: In every implementation project the most difficult part is dealing with the human factor. It isn't so difficult to technicaly implement a balanced scorecard but getting people to actually use it always turns out to be the most difficult part. This book researches which elements we have to take into account to make sure that managers will use the balanced scorecard. Seeing that the scorecard is one of the most popular management tools of the last decade this is very important. The book provides useful advice as well as proof that using the scorecard indeed helps a company get better results. This is good news for everybody.

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Summary: Scorecard also balanced for people
Review: Many organizations struggle with the implementation of the balanced scorecard. It is rumoured that about 70% of these projects fail. There are many reasons given for this, like wrong timing, no commitment of the organization, inadequate IT etc. These failures are a shame because, as the book Quest for Balance shows, the use of a good PMS helps organizations obtain better results! So we should concentrate more on the reasons for PMS-failure and the things we can do to make these successful. This book concentrates on the human factors which influence this success. These factors are still too often ignored, probably because humans are so hard to deal with. Based on case study research the author has discovered which factors are the most important, like visible commitment of top management and a firm belief in performance management. Also management styles are discusses. With this book the failure rate of BSC-implementations surely must go down.