A New American Tqm: Four Practical Revolutions in Management

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Summary: TQM for XXI century
Review: Nice review of the very best practices of total quality management. Grat number of dramatic samples of quality tools use. Recomanded to professional of quality business.

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Summary: A real practical TQM book
Review: This book has provided a very practical TQM framework, both for the concepts and the implementation. The book very well describes how to adopt and practise the Customer Focus concept, a component of TQM, by using well explained standard steps and real world examples. The best thing about this book, however, is that it has been written with the very common English so that it is not too difficult to understand by those using English as their second language.