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Rating: 
Summary: Fantastic source of information for productivity management
Review:
This book contains about 100 texts written by different people, with different profiles and recognized knowledge, experience and contributions in productivity management, like Peter Drucker, J. M. Juran, Jay Forrester, A. V. Feigenbaum, etc. The editors were able to put together a lot of information in a coherent way, that is easy and pleasant to consult and read.
The topics covered include the importance of productivity measurement and management, basic concepts, specific methods for different sectors (manufacturing, service, staff, profit centers, government, nonprofit), feedback and information system, sustainability and employee involvement.
Handbooks are often boring and unpleasant to read. This is an exception, with short texts and good graphic presentation. Of course this means that most information has an introductory charater, but many references are given to direct the reader to deeper studies.
I have used this handbook for some time before I decided to write this, and my objective is to share with others the satisfaction I have obtained from this excellent reference
Rating:
Summary: An excellent productivity guide
Review: There are no words to describe this book!!!. It covers every aspect regarding productivity improvement. It has lots of articles written by various professionals, and it explains in a simple way how to improve productivity, whatever it is services, production, etc.A must have for engineers!!!
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