78 Important Questions Every Leader Should Ask and Answer

Rating:
Summary: I wish I'd read this before my first leadership experience
Review: If someone had handed this book to me the day before my first leadership role, I would have been better at my job.

If I had read this book before the big crisis in my organization, I would have handled things differently, and been more effective.

If I had put to the test the questions that Chris Clarke-Epstein writes about, I would have been more satisfied with my work as a leader...and stayed with it.

This book is extremely readable, and yet challenging. It made me look at leadership not as a mantle to wear, but rather as a process of becoming. The act of questioning - in reality of questing - for what you, your organization, your employees, and your customers want, need, and desire is laid out with specific things to ask, and how to answer them.

78 Important Questions does not come with an answer section like a 10th Grade textbook. This is the kind of book where you have to find your own answers. Good thing the leader of the journey intersperses advice, stories, and encouragement in between queries.

I don't think this is a book for the feint of heart. If you're the kind of leader who basks in the status quo, then stay away. If however, you're not afraid of some work, of some personal soul-searching, and if you embrace change as a way to stay alive in business, then you need these 78 Important Questions.

Rating:
Summary: Valuable Tool, Well-Done
Review: Leaders struggle today with the volume and complexity of human relationships as well as the aspects of their jobs that don't directly involve people. Increasing demands challenge us with continual complications, too many choices, speed of change and action, and the sense of being caught in a whirlwind that defies the concept of life-work balance. We're expected to have all the answers, preferably before anyone else thinks about asking the questions.

Combine this gerbil-in-a-cage metaphor with the uncomfortable fact that most leaders haven't learned enough about leadership, and you have a dangerous combination. What is leadership? How is it different from being a manager? How can leaders keep their finger on the pulse of what's happening, inspire others to high achievement, guide their team members through difficult decisions, and still have time to actually finish a cup of coffee while it's still warm?

The solution is disarmingly simple: Ask questions. Listen to the answers. Ask some more questions. Give good answers to questions asked by others.

Easier said than done. There's an art to effective move-us-forward questions and answers. The secrets are in Chris Clarke-Epstein's book. She provides us with 78 valuable questions, but doesn't stop there. In addition to gaining a fine list of questions , we benefit from an explanation of the importance of the question, how to ask it well, and what might be accomplished through the questioning technique. The style is friendly, conversational, and supportive, seasoned with short stories or vignettes that illustrate the many helpful suggestions and observations offered by the author.

The book's chapters are organized to categorize the questions and the commentary surrounding them. The first category, presented after a few pages of positioning, addresses questions leaders need to ask themselves. Chapter 2 presents questions leaders need to ask customers. The third and fourth chapters explore questions to be asked of employees-lots of creative stuff here.

In Chapter 5, we ponder questions to be asked in special situations: new employees, coaching and mentoring, newly promoted leaders, and crisis. Questions leaders need to answer are followed by answers for special situations. What a handbook! You can read this book straight through as I did, or use it for reference (as I will). The last chapter talks about delivering tough answers, sometimes a difficult proposition for leaders. More questions are suggested in the appendix and a website has been established to continue the question-building process. An index facilitates reference. The Suggested Reading list is a bonus.

The book is peppered with quotes about questions and answers that reinforce the points and/or give the reader something more to think about. At the end of each chapter are questions and worksheets for the reader, encouraging some deeper thinking and reflection. Overall, a worthwhile book for leaders-and aspiring leaders-to read, absorb, and keep handy.

Rating:
Summary: A must read for all leaders!
Review: Not until I read Chris Clarke-Epstein's book did I realize how important it is for leaders to ask good questions. I great resource for how to build relationships and develop leadership skills. A quick read, a must read, for all leaders who want to be more effective.