Hotel Front Office Management

Rating:
Summary: Not Worth the high price!
Review: One of the worst books I have ever read period! It's full of useless information, and it's not tailored to every property as it should.

Additionally, The book is filled with obsolete sample forms that no one uses (at least myself and those I know within the industry), making the VERY HIGH price inappropriate

In short, this book "could" be used as a theoritical introduction to the Front Office Management at some junior college's hospitality course, but not as a practical guide for hospitality professionals.

Rating:
Summary: This reference has everything!!
Review: They don't always teach you everything you need to know in hotel/motel management courses. This book includes all those unexpected situations that you might be faced with in the industry. It is informative and written in a way that is easy to read. A true friend in time of need.