Preparing for the Behavior-Based Interview: How to Get the Job You Want (Crisp 50-Minute Book)

Rating:
Summary: This is a great way to improve your interviewing process
Review: I have been conducting interviews for a small telemarketing department (under 65 reps) for quite some time and have tried 3-4 different techniques to reduce my attrition. Another sales manager told me about behavioral interviewing and that is when I went on the search for books that would walk me through the process. This book goes through a step-by-step process to get you started. This is not a complete program, though, but will get you started nicely. I have since attended a web-based training on this subject, but am glad that I had this basic training guide first. I have lowered my attrition by 5-7% and have since applied this system to a performance review I did on all my staff to pinpoint my bottom 30%. I was not surprised at all who would not have been hired if they had been subjected to the behavioral interview method, but this has given me an even plain for performance standards.
Note: This is obviously for those managers that have had no formal interview training but are expected to hire their own staff. HR specialists would find this too elementary.