Interpersonal Conflict

Rating:
Summary: Foundational book for conflict resolution
Review: Easy reading, with good examples of the various types and styles of conflict management, metaphors and escalation. Upon hearing the fate of Phil Hartman, I immediately thought of this book, and how its examples may have definately helped, as it has helped me to clarify issues in my marriage. However, the book failed to incorporate enough visual demonstrations of its "hands-on" ideas such as flowcharts or other types of process charts, thus probably causing the "visual-learner" type of audience to not be able to keep track of the "how-to" process. The book was used for a Public Conflict Resolution Ph.D course, however I would recommend it for any type of college course relating to conflict management.

Rating:
Summary: Foundational book for conflict resolution
Review: Easy reading, with good examples of the various types and styles of conflict management, metaphors and escalation. Upon hearing the fate of Phil Hartman, I immediately thought of this book, and how its examples may have definately helped, as it has helped me to clarify issues in my marriage. However, the book failed to incorporate enough visual demonstrations of its "hands-on" ideas such as flowcharts or other types of process charts, thus probably causing the "visual-learner" type of audience to not be able to keep track of the "how-to" process. The book was used for a Public Conflict Resolution Ph.D course, however I would recommend it for any type of college course relating to conflict management.