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Summary: It's funny
Review: This book is funny and has cartoons. But it also has practical advice that works.
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Summary: good intro to social skills at work
Review: This book provided me with very useful social skills and was at the same time very entertaining! Based on a simple but effective two dimensional model of behaviour (assertivness/orientation to goals or to people), the authors identify 12 kinds of problem-people and show strategies to get along with them as well as a very useful "mirror" prospective (what if I am the problem-person of somebody?
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Summary: A book that really helps!
Review: This is the finest book I've read on handling difficult people. As a training director for a large company, I've read many books on this subject, and trained interpersonal skills for years. This book is the CLEAREST, most practical book on the subject. The ten types of difficult people are now in my vocabulary, and help me instantly size up a situation so I can handle it better. The authors detail practical steps to take with each style, making it easier to increase your confidence in difficult situations. Most of all the authors encourage the reader to change his or her behavior, and the last chapter even offers the idea of the reader being a difficult person, in order to further reinforce the skills that this book teaches. A real winner, and a book that has helped my career and my sanity.
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Summary: Get Ready To Be Able To Deal With Anyone
Review: This one of the best books I have ever read on dealing with others. Not only do you recognize types you deal with on a daily basis, but you also see yourself in many of the descriptions. This gives you a leg up on dealing with others when you understand more about where you yourself are coming from.
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Summary: I'll Never See Anyone Or Any Relationship In The Same Way
Review: While I judge the title to be a bit dramatic the information in this book has had a profound, dramatic effect on my life. I have approached the subject matter from the perspective that I'm in control of my relationships, and I can choose my own reactions to someone else's behavior. My own pettiness, as well other poeple's, was dictating some of my behavior, my attitudes, and some decisions too (sometimes badly). Yes, I see myself in some of those 10 personality traits described in the book. I wanted to be free of that nonsense, as well learn ways to have a good relationship with most anyone. This book's value to me has been to help me rise above the daily situations I encounter by helping me see human personality in a structured way. So that I can deliberately behave, react, and interact with people in positive, productive ways. I've been able to find peace with personalities that I've despised. I've found helpful information on how to get along with people who I hadn't a clue otherwise. If you're curious about finding solutions to working with, living with or next door to, or just finding peaceful ways to be around difficult people I recommend this book. I thought so much of this book I sent a copy of this book to a peer. This isn't about short term solutions to heated situations (customer service). This is about building trust and solid foundations with people with whom you have a longer term relationship (longer than 3 to 10 minutes) of some nature. Best wishes.
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Summary: A Good Read!
Review: You know these people from the office: the dominating Tank, the undermining Sniper, the explosive Grenade and the smarmy Know-It-All. For your sake, here's hoping you only have one or two of them running around your cubicle farm. Unfortunately, the work world is fraught with complainers, cheats, toadies and downers. To avoid becoming a downer yourself, you need coping strategies. Authors Dr. Rick Brinkman and Dr. Rick Kirschner describe 10 difficult, if slightly contrived, personalities and provide communications techniques for dealing with them. This is not a textbook, being slim on attributions and facts. It is, rather, a feel-good handbook of simple suggestions for using tactics and popular psychology to deal with someone you'd actually rather strangle. Given that choice, conversation is a better strategy. We hope it works for you, and suggests this light but well-intentioned book to human resources professionals, managers with problem employees and you, if you're feeling particularly homicidal about that knuckle-cracking, gum-popping slacker in the next cubby.
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