Rating: 
Summary: A great reference!
Review: This book offers great advice that I can use on a daily basis in my relationships. As a physician, difficult conversations occur daily. This book helped me to recognize where some of my previous conversations have gone wrong and should help me gain the foresight I need to avoid repeating the same mistakes in the future. Looking forward to great results!
Rating:
Summary: Funny and VERY useful
Review: This is a book with a lot in it. There is advice for handling all kinds of difficult situations -- its easy to understand and simple to read, but it is going to take a while to try out all of their advice. What I've tried so far has worked really well though. I sent it to my brother and after he read a couple of chapters it was easier to deal with him about our familiy's summer place.I highly recommend it.
Rating: 
Summary: Great Quotes for "Difficult Conversations"
Review: Quotes My skepticism towards books like this runs wide and deep. But this is the brilliant exception. I've already re-read most of it. I'm using it. What more could a reader ask? - (Tom Peters, bestselling author of In Search of Excellence and The Pursuit of Wow!) -Tom Peters Emotional intelligence applied to life's tough moments. - (Daniel Goleman, bestselling author of Working with Emotional Intelligence) -Daniel Goleman The only people who shouldn't read Difficult Conversations are those who never work with people, anywhere. - (Peter M. Senge, bestselling author of The Fifth Discipline) -Peter M. Senge
Rating:
Summary: This book has changed my life!
Review: Thank god for this book. Already I've learned how to communicate better with people. This is the kind of book everyone should read. If every person read this book, the world would be a much better place.
Rating:
Summary: DIIFICULT CONVERSATIONS is smart, helpful, and down-to-earth
Review: When you read a lot of self-help books and proposals, as I do, you sometimes feel as if everyone has the same thing to say. What makes DIFFICULT CONVERSATIONS such an important and useful book is that the it gives you the benefit of more than ten years of research with the ideas and methods presented in the book. As part of the workshops presented by the Harvard Negotiation Program, the authors have tested and refined their insights about why we have trouble with certain kinds of conversations and what really works to get through those stumbling blocks. The authors are very smart, but also very down-to-earth -- and so is DIFFICULT CONVERSATIONS. I think that you'll find that Douglas Stone, Bruce Patton, and Sheila Heen have written a book that is easy to relate to, easy to use (even when the conversation you are facing is not so easy), and very reassuring (since they point out why and where so many of us often trip up as we confront our own difficult conversations). I know I've found the ideas in the book have helped me a lot!
Rating: 
Summary: "A Dangerous book in the hands of morons"! (NY, USA)
Review: Well the reviewer has got a great sense of humour! I was laughing my a*se off! It sems so many people do not practice what they preach. This guy's bosses whoever they are or were seem to have 'lost the plot'. Isn't it strange that the 'Golden Rule' in business I was taught is not often used. It is as my Mum still says, "Do as you would be done by". Very simple but common sense is not usually common action! My invitation to this person is please make contact with me as I have some questions I'd like the writer to answer before I buy the book! Dear Amazon.com, can you arrange that? Give the writer my e-mail address please.
Rating:
Summary: Concepts and techniques that work
Review: I find this book to be helpful because I have had a life-long struggle with difficult conversations. The section about understanding what is said and unsaid is a key piece of information which has given me greater awareness. The procedures require commitment and practice. Don't expect to get it right the first time or every time. I put an extra piece of information into practice every few days. I would also recommend another book, Crucial Conversations for another perspective on emotionally charged conversations, and Optimal Thinking: How To Be Your Best Self to learn how to make the most of any situation.
Rating: 
Summary: well written
Review: I read "Getting to Yes" by the same authors and found this just as well written. The only reason for loosing a star was that I found it somewhat thin on substance and somewhat repetitive from "getting to yes". But it is well structured and their analysis is on the ball.
Rating:
Summary: Figuring out your life's history
Review: This is an absolutely incredible book. I bought it as a required textbook for a graduate course. I was somewhat skeptical when the professor said that previous students ended up buying several copies of the book to give as Christmas presents. But she was right! The book is truly transformational, not only in how you can resolve current issues but in helping analyze what happened in the past.
Rating:
Summary: Great resource for coaches
Review: Being a new corporate coach, I am always looking for resources to use and share with clients. This book has proven to be a very valuable reference personally and professionally. In fact it is becoming somewhat dog-eared from use. The insights and models have been useful for my (sometimes difficult)conversations with clients. Additionally, I share the techniques with clients and ask questions based on the book to help guide the client's development with having better conversations. Conversations are at the heart of all relationships, and are often overlooked in leadership development. For those who are ready to make some significant shifts in their leadership and relationship skills, or help others do so, this book is a great tool.
| 
