ISO 9000:2000 Survival Guide, 30 minutes to understanding the process, Second Edition

Rating:
Summary: Simple, Straightforward, Sound Advice
Review: This book completely demystified the ISO certification process for me and broke everything down into clear, manageable steps. I highly recommend this book to anyone who is considering certification or whose company has already started the process. If you're going to be part of something, it really helps to understand the big picture as well as the individual steps, and that's what this book is all about.