Measuring, Managing, and Maximizing Performance: What Every Manager Needs to Know About Quality and Productivity to Make Real Improvements in Perfor

Rating:
Summary: What gets measured (properly) gets done!
Review: Will Kaydos contributed to the field of measurement/management in a meaningful fashion with this book. His book helps to not only design better measures, but provides guidance about what to do based on the outcomes. This is a worhwhile addition to any managers bookshelf.