Controlling the Costs of Conflict : How to Design a System for Your Organization (Jossey-Bass Business & Management Series,)

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Summary: Using collaboration to meet the challenge of conflicts.
Review: This work offers an approach to controlling costs through building collaborative strength for prevention and early intervention. The authors show that there are four basic approaches, each appropriate in given circumstances, but only one-collaboration-that holds the potential of win-win outcomes. However, most organizations over-use approaches that employ avoidance, authority and power, which tend to prove costly, rather than develop and employ systems that promote collaborative resolution and end conflicts from escalating into expensive disputes. The authors take a highly realistic approach to their subject. The book is rich in substantive ideas and method. It provides detailed guidelines for building a system and applying the principles the authors champion. An excellent contribution, worthy of your attention.

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Summary: Controlling the Costs of Conflict : How to Design a System f
Review: Written for the nvice in jargon-free language, Controlling the Costs of Conflict shows readers how to build the kinds of policies, procedures, and practices that can cut up to 80 percent of related legal expenses, slow turnover, strengthen long-term business relationships, reduce stress, and promote the success of an organization's mission. Its clear and simple approach translates advanced concepts into practical how-tos, illustrating key points with real-world examples." "From choosing the best resolution option to early intervention to fostering collaborative strength, the guidelines found here apply equally to businesses, public agencies, religious institutions, schools, neighborhood associations, even nations. These principles will help organizations diagnose the weaknesses in their existing systems or build from scratch new systems that have the power to reduce the monetary, strategic, and emotional costs of conflict