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Listening to the Voice of the Customer: 16 Steps to a Successful Customer Satisfaction Measurement Program

Listening to the Voice of the Customer: 16 Steps to a Successful Customer Satisfaction Measurement Program

List Price: $39.95
Your Price: $33.96
Product Info Reviews

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Rating: 5 stars
Summary: A practical way to view applied statistics
Review: Starting from a tested model of customer behavior, the author shows how to use several statistic methods to analize the overall satisfaction. It's a pleasant reading! A "must read" book for all professionals dealing with Customer Services.

Rating: 5 stars
Summary: A practical way to view applied statistics
Review: Starting from a tested model of customer behavior, the author shows how to use several statistic methods to analize the overall satisfaction. It's a pleasant reading! A "must read" book for all professionals dealing with Customer Services.


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