Handbook of Communication Audits for Organisations

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Summary: Review of Handbook of Communication Audits for Organisations
Review: Owen Hargie, Professor of Communication at the University of Ulster and Dennis Tourish, senior lecturer at University of Queensland, Australia, introduce the concept of communication audits in their handbook. This book is useful for employees involved in communications audits or those conducting audits for an organization. Their book examines methodologies for audits including a chapter each on questionnaires, interviews, focus groups, and log-sheets. The handbook provides practical help for auditors including a section on possible survey questions as well as attributes of a world-class communication system. A section of the book includes real-world examples where the authors have conducted similar communication audits to the ones they describe in the introduction. These case studies show how application can be made of the principles discussed in the handbook and include some valuable "lessons learned". This book includes some of the lastest thinking on communication audits in organizations. Only one drawback that may be noticable to an American audience - both authors are native to the "queen's English" and some of the wording may sound very British especially when trying to "translate" for a typical American organization. It's important to keep in mind that some wording may need to be slightly adjusted for the American business reader.