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Rating: 
Summary: Every manufacturing manager should have this book
Review: This book solidly meets its stated objective of being a handbook that quality professionals and manufacturing leadership can use no matter where they are in their quest for improving product design, manufacturing operations, or customer satisfaction. It is particularly helpful for those who are involved with quality or other systems such as ISO-9001:2000, ISO-14001, or QS-9000. It would especially be useful as a resource for a Six Sigma Black Belt, Master Black Belt, or anyone leading a process improvement team. The authors of the various chapters also do a good job of relating the material from a practioner's point of view, rather than just a lot of theory. I found the book to be very understandable for those who may not have any previous knowledge of a topic. Some of the chapters include step-by-step instructions that can be helpful in implementing the technique. A very detailed table of contents allows the reader to see what resources are actually included. One of the nice things about the book is that it covers many powerful topics often overlooked such as TRIZ (Theory of Inventive Problem Solving), TOC (Theory of Constrants), QFD (Quality Function Deployment), Measurement Systems analysis and Robust Design. While not designed to be a textbook, I could see using this as a text for a senior level Industrial Engineering course or an executive MBA or MS in engineering management seminar course in quality systems. Submitted by Dr. Phil Rosenkrantz, P.E., Cal Poly University, Pomona.
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