Rating: Summary: A very pertinent book! Review: Don Norman makes his point early on Chapter two about the current situation of computer technologies and what companies have done and should do about it. His examples are sometimes useful, but he didn't need to write 300 pages to explain something other people have said before and he could have reaffirmed in a long article.
Rating: Summary: A verbose articulation of ideas described better by others Review: His basic argument in this book is that the computer industry has matured to the point where it can no longer just cater to the early-adopter technologists and must appeal to the masses to continue growth. Unfortunately, the industry doesn't know how to do this and continues to deliver technology for technology's sake, leading to fat computers and technology that aren't that useful or appealing to most people, and are beginning to exhaust the technologists too. He introduces some recent, but standard models of technology adoption for discussing the problems, customer-centered design in cross-disciplinary teams (marketing, engineering, and user experience) for designing products that transcend the problems (explicitly discussing Contextual Design a few times), and "information appliances," multitudes of small, task-focused technology products that will replace our big, cumbersome, general-purpose (but not great at any) PCs.Norman's forte is definitely cognitive and experimental psychology in product design, and not being a technological or product development process visionary. I found very little new or interesting content in the book, and I don't think he articulated even some of the derived ideas very well. The whole book could have been condensed into a long magazine article. His prose is wordy and redundant, and the book is regrettfully lacking in many of the detailed case studies and examples he's used in previous books to elucidate his ideas. I want the idiosyncratic and outspoken psychologist professor back, such as he was in The Design of Everyday Things, or the powerful academic argument of Things That Make Us Smart. His short stint as a VP of HPs "Information Appliances" division, and his earlier work at Apple, was not enough to give him a deep understanding or insight into the problems of the current technology-product market. He does make some good book recommendations, however, and I'll add my favorite articulation of the problem, that I think articulate the problem and potential solutions much better: C. M. Christensen, _The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail_, 1997. G. A. Moore, _Crossing The Chasm: Marketingand Selling High-Tech Goods to Mainstream Customers_, 1991. T. K. Landauer, _The Trouble With Computers: Usefulness, Usability, and Productivity_, 1995.
Rating: Summary: Could Have Been Better Review: I enjoyed the Psychology of Everyday Things. In this book, it was called Invisible Computer. I would have preferred he cover more about modern tools and why they could not be as useful as they seemed. User Experience was covered and that is one thing many folks here work with. I had to disagree with some of his examples. He stated that in a modern car, you only need a speedometer and a gas gauge. I would sure like to know if my transmission fluid, brake fluid and steering fluid are low. I would also like to know my radiator needs coolant, BEFORE I am on the side of the road with the hood up. I thought at times he was too desparate to state how we don't need as much technology as we have. People will use it if it is there. I didn't miss not having a microwave or a home computer until I got one. Overall, interesting to read, but had a hard time agreeing with much of it.
Rating: Summary: Not his best work Review: I'm a fan of Donald Norman's work so when I finally had a chance to pick up "The Invisible Computer" I had high hopes. Unfortunately, this work didn't provide the same insight and focus as his previous books such as "The Design of Everyday Things". Throughout the work Norman draws upon "Crossing the Chasm" and "Inside the Tornado: Marketing Strategies from Silicon Valley's Cutting Edge" [both by Geoffrey Moore]. Also heavily emphasized are the ideas put forth by "The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail." All of these books are interesting--but I wanted something from Norman himself. Chapter 7, "Being Analog", was more in line with what I had come to expect from Norman. He ends this chapter with this: "Alas, most of today's machines, especially the computer, force people to use them on their own terms, terms that are antithetical to the way people work and think. The result is frustration, an increase in the rate of error (usually blamed on the user--human error--instead of on faulty design), and a general turning away from technology. Will the interaction between people and machines be done correctly in the future? Might schools of computer science start teaching the human-centered approach that is necessary to reverse the trend? I don't see why not." That's what I'm looking for! If only the rest of the book had followed that passion. Instead focusing on human factors and man-machine interface issues, Norman wanders discussing substitutable goods vs. nonsubstitutable goods, a rehash of why software is hard to write (and the mythical man month), and even some embarrassing admissions now that he'd spent some time outside academia and worked a bit in industry: "Time, or rather the lack of it, I was starting to learn, is one of the greatest barriers to quality". As my young nieces would say to me, "duh!" Finally, although written in the late 1990's with the paperback edition published in 1998, I found the text to already be a bit dated. You don't realize how quickly the computer industry moves until you find a book frozen in time like this one. My recommendation is to read Norman's other works and the works he recommends here (Crossing the Chasm, Inside the Tornado, and Innovator's Dilemma). Finally, I recommend "Machine Beauty" by David Gelernter. It provides more passion and keener insights than this work--and is generally more fun to read!
Rating: Summary: Save your money Review: Short and sweet: Don't waste your money on even a used version of this book. If you want to buy a book see some of the recommendations made by other reviewers. Get something for your money.
Rating: Summary: Rambling but inspirational Review: The book is a rallying cry for the technology industry, a call to arms for the geek troops. Sure, the writing is like a beta version that the publisher decided to go live with, but the essential concepts and emotion come through loud and clear. Norman builds a solid foundation for his arguments, citing historical cases and several written works. The book was a fun, easy read. When I finished Invisible Computer, I felt the same sort of illumination and clarity that came after reading Alan Cooper's About Face. His vision of ubiquitous information appliances and devices will undoubtedly come true in ways none of us can imagine. But what will become of the PC? Will I have 100 individual devices replacing the 100 software programs I have installed? Hardly. But the book doesn't really address the ongoing need for a general purpose computer. In the end, I would recommend this book to anyone involved in technology. It definitely altered my personal perception of where tech products have come from and where they are headed. Time will tell if his ideas are strong enough to truly help shape the future of software and product development.
Rating: Summary: Not as provocative as the title Review: The book is absolutely not as provocative as the title. There is some solid information in it about: * user-centered design, * the technology life cycle, * product design processes, and * why it is so hard to design easy to use products which are successful in the marketplace By way of example: If you are unfamiliar with Moore's book "Crossing the Chasm," there is a decent summary in Chapter 2 of Norman's book, and he covers issues like this reasonably well throughout the book, and ties them in to product design issues. None of this is new, though, and it might have little to do with information appliances. I was hoping for a bit of a harder sell from Norman, to see him stick his neck out and make a stronger call for an information-appliance-rich future, but he spent too much time on supporting information to ever cover his vision well. If you have read Moore's book, have read Mirrorworlds, and do human-centered design on a daily basis, then read: Chapter 3 ("The Move to Information Appliances"), Chapter 11 ("Disruptive Technologies"), and Chapter 12 ("A World of Information Appliances") ...and skip the rest of the book. If you who would like a broad brush overview of some of the bullet points listed earlier, consider this book. In fact, skip chapters 3,11, and 12. Just don't be confused about the originality of Norman's work, here: he may be an evangelist, but the gospel did not originate with him. If you want to read Don Norman, consider "Turn Signals are the Facial Expressions of Automobiles" and "The Design of Everyday Things" before you read "The Invisible Computer.
Rating: Summary: The Case for Information Appliances Review: The content strives to support the design of information appliances due to the complexity of the computer coupled with creeping featurism. Human centered design must be used to overcome the increasing complexity.
Chapters 7 (Being Analog) and 8 (Why is Everything So Difficult to Use) are reminiscent of Things that Make Us Smart and The Design of Everyday Things also by Norman.
Chapters 9 and 10 focus on human centered development by defining it as a process and then describing 'immutable principles' that should apply. Six disciplines of user experience are identified.
As I progressed through the book, I had to continually return to the cover and back pages, rereading the title and description to remind myself of what the book is about. Read the two referenced books first!
Rating: Summary: A good read, although difficult to accept his major thesis Review: This book covers in detail the role technology has pervasively interrupted our lives by intruding into everyday living. His major point is that we should have small, independent devices that do one task and one task well, rather than a general-purpose computer to do many tasks. Personally as a technologist I disagree with his major assumptions and points and found the book and some of it's major themes troubling. An example is the way children interact with computers compared to senior citizens. When a child grows up with something is becomes natural. Most children who have access to a computer at an early stage find it as natural as using a video/DVD player, television or CD player. If the technology is introduced at an early stage it become part of the natural language of the child. Normal disagrees with this, and I think although he is a well researched observer that this is one failing of the book. It wasn't until I reached the last quarter of the book that I could start to agree with his ideas and see the point he was trying to make. That is that some devices work as an appliance. The examples of the TiVo (which we don't have here in Australia) seem best to fit the example. They do one thing, and do it well. Network Computers are the other example, where the complexity of the device is hidden from the user (although he still feels uncomfortable with NC's as they are still "computers".) Norman's style of writing made me think I had skipped back a few pages every now and then as he often will repeat himself in greater detail over points he thinks are important. If you're a technologist you should read it. But don't take it as gospel. Although Normal is correct in some of his point, you need to use your own experience and environment to understand the points he is trying to make, rather than accepting them carte blanch.
Rating: Summary: The book is a revelation Review: this book is a good possesion. especially bcoz of its price tag.
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