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Rating: 
Summary: A Bit Much
Review: I have enjoyed reading the One Minute Manager series of books and cut my teeth on Ken Blanchard's situational management style in undergraduate school. That said, some of these stories abecoming a bit cliche.Blanchard does a good job of illustrating how an apology is not effective unless it is coupled with sincere change. The current business environment can use all the ethical advice it can get, so I gave this 4 stars for that. This book is ideal to pass around to co-workers and subordinates that do not normally read and need to receive printed advice in small doses. Serious scholars of management philosophy would be better suited to go elsewhere. On the plus side, you could easily read this book in the bookstore while waiting for your son to pick out a CD.
Rating:
Summary: A good book, not just for business...
Review: I have to admit: this is only the second ONE MINUTE MANAGER book I have read. While I appreciate the brevity and conciseness Blanchard uses in these books, I find the stories he wraps these messages in to be, well, trite. That said, I found THE ONE MINUTE APOLOGY to be of interest enough to overlook that drawback. Sure, it's still a rather silly story delivering the message, but the message itself is solid, rock-solid. A recurring complaint of the ONE MINUTE MANAGER approach is that it routinely over-simplifies complex subjects. Well.... yeah, it does, and thank goodness. Life is complicated enough. Business moreso. What people need, what people want are simple solutions to help them solve problems or at least get STARTED solving a problem. This is where the ONE MINUTE APOLOGY is successful: it takes a very complex (and emotional) issue and gives the reader a very easy step-by-step approach to making amends when it's appropriate and necessary. Is there more to the act of "apologizing"? Are people affected by others' actions more deeply than this book implies? Is it more difficult to really show someone you've offended that you've truly changed your ways? Perhaps. But this book goes a long way in helping people start down the road to reconciliation by offering up a simple way to say "I'm sorry" in a meaningful manner.
Rating: 
Summary: Simplistic garbage!
Review: This book fails on all fronts. The message is too trite to be of any value and the writing style is an insult to me. The "One Minute Manager" was bad enough but this latest entry in the series is just grasping at straws. Ken, it is time to retire..... Please.
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