Satisfaction Guaranteed

Rating:
Summary: Great gift at trainings/workshops or for new managers!
Review: The average manager has no time to read big books. This one can be enjoyed during the "quiet" moments to calibrate your mindsetting. The book contains 236 short sentences that each can make you think about your own mind setting and that of your employees. Great tool to come back to the basics of Customer Satisfaction.

Rating:
Summary: Great gift at trainings/workshops or for new managers!
Review: The average manager has no time to read big books. This one can be enjoyed during the "quiet" moments to calibrate your mindsetting. The book contains 236 short sentences that each can make you think about your own mind setting and that of your employees. Great tool to come back to the basics of Customer Satisfaction.

Rating:
Summary: 236 ideas was inspirational, but not worthwhile for training
Review: This is probably a good book for thoughtful managers who don't know where to start with understanding customer satisfaction. It was not worthwhile for training modules on customer service. It is written in large print - one piece of advice on each page like a book of poetry. "If you have a high customer turn over rate, you're probably not doing a good job of training your employees" is the kind of advice you can count on from this book. Would make a nice gift for a new manager, but not practical for me.