Teams At the Top

Rating:
Summary: Misses the Point
Review: I was hugely disappointed with this book. It held such promise of addressing one of the most important barriers to building collaborative behavior in organizations---the behavior of the senior people.

Throughout the book the author seemed to defend the hierarchical behavior of senior executives and diminish team benefits. And it completely missed the essence of teams which is collaboration. Phrases such as "amorphous groups with overlapping responsibilities," "disrupt the natural order of things," "seldom the best way to get normal work accomplished or routine problems solved," "seldom the fastest way for a group with an experienced, capable leader to get where they are going," "time-consuming 'forming, norming, and storming' stuff," had me wondering if the author really understands collaboration.

This book may do more to maintain the traditional topdown, hierarchical decision making model than to foster real collaboration and teamwork.

Rating:
Summary: A Delicate but Essential Balance
Review: In one of his several brilliant studies of leadership, Organizing Genius, Warren Bennis examines high-performance teams such as those associated with the Disney studios (which created the first full-length animation film, Snow White and the Seven Dwarfs), the Manhattan Project, Xerox's PARC, and Lockheed's "Skunk Works." But if your own organization has few (if any) geniuses, what are the best strategies for unleashing the potential of both collaborative teamwork and individual leadership? Katzenbach is himself the author or co-author of a number of brilliantly conceived and executed studies, notably The Wisdom of Teams and Real Change Leaders. In this book, his central thesis is that "an integrated balance of real team, individual, and single-leader working group performance is both possible and desirable at the top -- not that one mode is intrinsically better than the other." The key phrase is "integrated balance." Whatever the size and nature of your organization, Katzenbach offers "three major messages":

1. The best senior leadership groups are rarely a true team at the top -- although they can and do function as real teams when major, unexpected events prompt that behavior.

2. Most of the team members can optimize their performance as a group by consciously working to obtain a better balance between their team and non-team efforts -- rather than by trying to become an ongoing single team.

3. The secret to better balance lies in learning to integrate the discipline required for team performance with the discipline of executive (single-leader) behavior -- not in replacing one with the other.

This third "message" is especially relevant to smaller companies, probably privately-owned, in which the CEO (the archetypical single-leader) is either the founder or related to the founder. In such companies, the need for an "integrated balance" may be even greater than it is for much larger organizations. Katzenbach organizes his material within nine chapters. Rather than list their titles, I have selected a few key passages which, hopefully, will suggest the potential value of this book to you and your own organization's specific needs and interests.

Executive Leadership Discipline requires an individual to "create and maintain urgency, resolve the critical strategic issues, enforce individual accountability, leverage executive time, make the tough decisions individually, pick the best individuals for the key jobs, and periodically raise the bar." (Chapter One)

"The notion of 'leadership capacity' implies a system of leadership, if you will, that can extract leadership wisdom, insight, and behaviors from many more individuals. [This is obviously essential to concensus-building.] Thus it fuels the continuing search for different kinds of leadership approaches, both individual and joint, at all levels of the organization." (Chapter Three)

Team Leadership Discipline requires members to "create a meaningful purpose, commit to a team performance goals, be mutually accountable (no member can fail... only the team fails), commit to real work, share decision among members, strive for the right skill mix, and establish the height of the bar." (Chapter Four)

"Integrating real team performance with executive leadership performance requires both a sharp understanding of the differences between the two two disciplines required and a relentless determination to integrate the two. It is hard work, counterintuitive, and outside the comfort zone of most senior executives. Nevertheless, it is well worth the effort." (Chapter Nine)

In Appendix B, Katzenbach offers this definition of a real team: "A small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable." My own opinion is that unless an organization has the two disciplines (both executive leadership and team leadership) in appropriate balance, it will probably have neither. Hopefully, this brief commentary will encourage you to read and then re-read this important book. Also, to check out the other books authored or co-authored by Katzenbach.