Breakthrough Customer Service : Best Practices of Leaders in Customer Support

Rating:
Summary: An excellent guide to excellence in customer service
Review: This book departs from the standard practice of empty rhetoric penned by starry-eyed academians. In THIS book, we see what real people do for real success.

I was able to formulate my own plan for success, by looking at what these people do. This vicarious learning is the best approach for such a subject matter, and it has become a competitive advantage for my company.