Description:
Tom Peters thinks that you can turn you "dept."--be it the HR "dept." or the payroll "dept."--into a professional service firm with the same level of creativity and commitment of the firms we always seem to hear about--McKinsey & Co., Chiat/Day, and Kleiner Perkins Caufield & Byers. In The Professional Service Firm50, Peters spells out 50 ways to transform your "dept." into a client-centered, passionate organization. His advice ranges from "Bring in wild and woolly outsiders. E-x-p-a-n-d the box" (no. 27) and "A rabid scheduler is a must!" (no. 32) to "Become a Research & Development evangelist" (no. 35) and "Provide 'project management-leadership' opportunities" (no. 45). The Professional Service Firm50 joins Peters's Reinventing Work series, which also includes The Projects50 and The Brand You50. Like that of all the titles in this series, this book's presentation--especially its bouncing typography--is distinctive and at times overwhelming. Nevertheless, managers looking to inject new ideas and life into their departments will find lots of high-energy advice here. --Harry C. Edwards
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