Rating: 
Summary: Great but not an orderly comprehensive work
Review: This is one of the best books to read among all the 'tell-all' novels about airlines and their managers. Unfortunately, Petzinger zig zags around characters and events that become confusing and annoying. Many of the significant facts are lost as a result and the reader must go back to truly understand particular concepts and processes of airline management.Another problem is that the author does a tremendous job explaining the history and ramifications of what the airlines and their managers did, but only takes one small chapter at the end to explain the future of the airline industry and its new leaders. For the size and comprehensiveness of the book, a few more pages devoted to his best estimates for the future would have only made it perfect.
Rating:
Summary: Great but not an orderly comprehensive work
Review: This is one of the best books to read among all the 'tell-all' novels about airlines and their managers. Unfortunately, Petzinger zig zags around characters and events that become confusing and annoying. Many of the significant facts are lost as a result and the reader must go back to truly understand particular concepts and processes of airline management. Another problem is that the author does a tremendous job explaining the history and ramifications of what the airlines and their managers did, but only takes one small chapter at the end to explain the future of the airline industry and its new leaders. For the size and comprehensiveness of the book, a few more pages devoted to his best estimates for the future would have only made it perfect.
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