Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!

Rating:
Summary: Excellent training resource
Review: I do a lot of human resources training in my work, and have recommended this book to numerous organizations. It is well written, and makes its points clearly and without unnecessary theorizing. I also have never before seen customer service presented from the perspective that the server isn't doing it for the customer or the company, but for their own sense of excellence and satisfaction.

Rating:
Summary: Gem of a book
Review: Super Service is one of the rare books on this subject that delivers what it promises. Val Gee and Jeff Gee know their stuff and communicate it with real style and enthusiasm. Moreover the tips are practical easy to implement and inspirational.

Rating:
Summary: Insightful!
Review: Val and Jeff Gee bring their extensive experience in employee training to a simple, yet effective book version of the training sessions they designed for top corporations. They offer seven critical ideas - keys - to providing outstanding customer service. Each one builds upon the premise and actions of the previous one, making these lessons sensible, precise, and natural to put into practice. The book illustrates each key with anecdotes, case histories, boxed lists, cartoons, and exercises. This creates an interactive learning experience. Nicely written in an upbeat, conversational style, it does not talk down to the reader or take the tone of a cold, authoritarian "employee manual." Neither is it condescending by being overly simplified in thought or tone. We [...] recommend this book to anyone whose position involves serving customers, or supervising those who do.