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Rating: 
Summary: Common Sense and Company Culture
Review: As an Executive Coach and a close observer of many corporate cultures it did my poor old tired heart a world of good to read this book. If what Hal Rosenbluth says about his company is even half true, it puts his organization at the forefront of employee value and relationship management. Beyond all that, it makes perfect common sense. Why we would think in our wildest imagination that an employee who does not feel valued by his employer would not transmit that lack of appreciation to his customers, is a mistery to me. The first 100 pages of this book are not be missed by any company who truly wants to improve their workplace culture, increase the productivity of their workforce and cut their turnover rate down dramatically. Read it and implement any one of the outstanding programs explained within and watch s shift in morale and productivity start right away. This book is a keeper and an excellent reference source. I could not recommend it more highly.
Rating:
Summary: Common Sense and Company Culture
Review: As an Executive Coach and a close observer of many corporate cultures it did my poor old tired heart a world of good to read this book. If what Hal Rosenbluth says about his company is even half true, it puts his organization at the forefront of employee value and relationship management. Beyond all that, it makes perfect common sense. Why we would think in our wildest imagination that an employee who does not feel valued by his employer would not transmit that lack of appreciation to his customers, is a mistery to me. The first 100 pages of this book are not be missed by any company who truly wants to improve their workplace culture, increase the productivity of their workforce and cut their turnover rate down dramatically. Read it and implement any one of the outstanding programs explained within and watch s shift in morale and productivity start right away. This book is a keeper and an excellent reference source. I could not recommend it more highly.
Rating:
Summary: business book nut
Review: I am an avid reader of business books, and if I gain just one or two usable ideas from a book, I consider it worth my time. This book is a stand-out among management books, because I got not one or two, but at least a dozen solid ideas I can implement right away. I have shared it with all my top level managers, and have wathced it being shared throughout my multi-national organization. It is a gem, to be kept within reach in one's office -- not with the countless other books that sit, read once, on most managers' bookshelves. I highly recommend it for anyone who cares about the success of their business.
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Summary: Salmon swim upstream
Review: I don't think I need to tell any educated person that a review from a disgruntled ex-employee needs to be taken with a grain of salt, if not a whole handful (9/26/02). Rosenbluth is not a perfect company, and Hal never pretends it is but the lifeblood of his company is his belief that every member of the company is a valuable contributor. His book does a great job of conveying that value proposition and how others can make it work. Although many companies preach an employee empowerment model few practice it. That's why Rosenbluth's mascot is the Salmon - we swim upstream.
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Summary: The Customer Comes Second may take your company to 1st place
Review: The Customer Comes Second may be just what your company needs to bring FUN back into the workplace while your customers benefit from incredible innovative customer service. This is a multi faceted book jam packed with creative ideas to help your company. Hal Rosenbluth & Diane McFerrin Peters Share Rosenbluth's secrets to becoming the Global Travel Management Firm that they are today while also having been named one of the Top Ten Best Companies To Work For! I have used these ideas repeatedly to help my company, and I am already beginning to see the positive effect that putting my employees first is having on them as well as on my clients. What a great message this is in today's world. I was reviewing some ideas in the book recently while traveling & the person next to me had read it, and was raving about it's unique content & practical approach. I highly recommend reading this book. It stands above the rest on that never ending bookshelf of business self help books.
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Summary: Such a refreshing concept
Review: This book shows corporations exactly what they need to be thinking about....their people. Excellent examples on how to retain employees. What a great company Rosenbluth is!!
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Summary: Great Ideas/Great Results!
Review: This Book was a great inspiration to me. It was filled with great innovative ideas for anyone starting a new company, as well as those struggling to breathe new ideas into their well established companies.
We have already implemented several of the innovative ideas that
Rosenbluth has shared with us and we look forward to introducing more as time goes on.
It is refreshing , in the sea of business self-help books, to find one with such creative suggestions.
I highly recommend this as a must read if you are looking for
information sharing by a team that has emerged as a leader in one of a kind thinking!
Rating:
Summary: Great Ideas/Great Results!
Review: This Book was a great inspiration to me. It was filled with great innovative ideas for anyone starting a new company, as well as those struggling to breathe new ideas into their well established companies.
We have already implemented several of the innovative ideas that
Rosenbluth has shared with us and we look forward to introducing more as time goes on.
It is refreshing , in the sea of business self-help books, to find one with such creative suggestions.
I highly recommend this as a must read if you are looking for
information sharing by a team that has emerged as a leader in one of a kind thinking!
Rating:
Summary: business book nut
Review: When I saw this title, I had to get the book. Managers could learn some valuable lessons by listening to these authors. The heartfelt chapters on dealing with the after effects of 9/11 were a great insight on hearing how executives dealt with this American tradegy. As a manager, I will definitely be using some of these simple, inexpensive, ideas within my team.
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