Crowning the Customer

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Summary: To whom it may concern
Review: First of all, i would like to thank Mr. Quinn for his book and attention. the book is excellent i tought many thing from it. The language is very clear and has alot of advices that applicable to any businees again, tahnk you for the book with respect Sayed Omar The American Uinversity in Cairo

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Summary: Available in UK
Review: Mr. Quinn writes a very readable, quotable, and interesting book. The Irish grocer tells you about his roots in the service sector and his extraordinary success in the grocery industry. Long on story and anecdote, I only wish this book had more empirical evidence, though I agree with Mr. Quinn that such evidence is difficult to measure.

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Summary: A good place to start learning to be customer driven
Review: Mr. Quinn writes a very readable, quotable, and interesting book. The Irish grocer tells you about his roots in the service sector and his extraordinary success in the grocery industry. Long on story and anecdote, I only wish this book had more empirical evidence, though I agree with Mr. Quinn that such evidence is difficult to measure.

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Summary: a must for all customer driven businessmen
Review: the boomerang grocer tells you how he has styled his whole business approach towards bringing the customer back and at the same time growing his team and business immeasurably. this book is a must for all customer driven businessmen, not only retailers

Rating:
Summary: Available in UK
Review: This excellent book is not out of print! It is available through Amazon.co.uk in both hardback and paperback. It is an excellent read and a must for anybody in the service sector.

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Summary: This is a must read for anyone involved in customer service.
Review: This is a must read for anyone involved in customer service, especially the retail or service fields or for anyone who wants to gain a marketing edge by delivering excellent customer service. Feargal Quinn has had many years experience in supermarket retailing through his own company Superquinn and obviously loves what he does. This comes across in his book, which is easy to read and often amusing. It is also packed with no nonsense advice and terrific ideas.