Coaching Knock Your Socks Off Service

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Summary: Outstanding practical guide on how to actually be a coach!
Review: This book comes closest to being an actual "how to" coach book. It is a practical, easy to read plan to improve coaching skills or start developing them. Every new coach always asks "where is the book that tells you how to do it?" This is it!

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Summary: THE best book on customer service out there !
Review: This is a superb book. I recommend it to everyone. It has a delightful fun tone about it, easy to read with lovely cartoons & it is THE book to read on how to easily & simply coach your staff about customer service.... AND get them to pay attention & actually do it ! It is so logical & so effective. I am a customer service consultant to the top 100 & I find this book invaluable. You MUST read it !