Rating: 
Summary: beyond 'must read'
Review: Robert Solomon's book is 100% common sense, expressed simply, proudly, directly, clearly. Interestingly, his common sense is so uncommon in the agency biz. Every account person should read this book over and over. Not just once. Even the great account people need a clear reminder on how to excel at their jobs. While reading, there were so many times I said 'ok I'm guilty as charged' and now must set about to improve. That's the sign of a great book- it evokes real change, not just bookshelf filler.
Rating:
Summary: A Quick Read --- A Huge Impact
Review: The Art of Client Service makes for an easy and informative resource. It is a great guideline for advertising professionals on both sides of the corporate-agency relationship. Mr. Solomon offers valuable tips for success through humorous, testimonial accounts that make it easy for the reader to quickly get the point. Anyone who has worked in the ad business will quickly identify with each topic and will smile as they remember their own relatable experiences. As an advertising/marketing executive on the client side, I would pass this along to all of my team. It will make them better clients and will underscore the importance of the communication "process" that must take place to achieve strategic success.
Rating:
Summary: A Quick Read --- A Huge Impact
Review: The Art of Client Service makes for an easy and informative resource. It is a great guideline for advertising professionals on both sides of the corporate-agency relationship. Mr. Solomon offers valuable tips for success through humorous, testimonial accounts that make it easy for the reader to quickly get the point. Anyone who has worked in the ad business will quickly identify with each topic and will smile as they remember their own relatable experiences. As an advertising/marketing executive on the client side, I would pass this along to all of my team. It will make them better clients and will underscore the importance of the communication "process" that must take place to achieve strategic success.
Rating:
Summary: A great tool for young account executives
Review: The Director of Client Services at my agency had our entire account team read this book. Being fairly new to the arena of client services, it was a huge help! I apply lessons I've learned from this book to my job just about every day. I have even gone back and read it a second time as it is good motivation to continue to strive for the best on the job. I recommend it to all account managers, whether you are experienced and especially if you are just starting out. It outlines the key fundamentals that make us good at what we do. On top of it all, it is an incredibly easy read (perfect for the bus or train).
Rating:
Summary: Finally!
Review: This book should be on every client service person's shelf and should be a mandatory read when entering the business and then yearly thereafter as a refresher.
We use the book with all of our agency folks (not just the AEs). With a deeper understanding for client relationship management, The Art of Client Service has facilitated better communication and collaboration agency-wide, helping to focus us on "why", not just "what."
More so, the broader value of this book is it serves as a blueprint to help client service managers begin to establish a mindset of true, long-term account management, not just the effective project manager. So needed!
Rating:
Summary: Required reading for anyone working with clients!
Review: This is a great book for ALL levels of experience.
If you're just starting your career as an account executive this wonderfully outlines many things you can do to instantly improve your client relations. And if you've been working with clients for a long time this will serve as an invaluable reference. You shouldn't just read it once, but over and over again!
It's a quick read that can make a huge impact on your career and clients.
Rating: 
Summary: Mediocre Writing, supplemented by obvious advice
Review: Though Solomon manages to hit on a few advertising axioms that will aid an account executive in the business world, the majority of the advice is something that one can figure out without having to purchase the book. It becomes clear that Solomon is a great business man, yet his writing skills leave much to be desired, as they are very bland and often sophomoric. The book does get much better towards the end, for not only does it drag in the beginning but it also gives the impression that Solomon holds himself up on a pedestal. Overall, I would only recomment this book to newcomers in the advertising/account management field--any veteran would find the advice useless.
Rating:
Summary: Good But Too Common Sense
Review: When I bought this book, I envisioned a more advanced guide into account management. Specifically, what to do in certain situations and with various types of clients. Essentially, this is an entry level book on account management. I did find some of the examples/ideas to be helpful as they are the type of information that is simple but easy to forget. Additionally, I appreciate the author's integrity and his belief that his primary job is to facillitate effective advertising. But there is definately a place for a more advanced book on this this topic.
Rating:
Summary: Don't miss out on this great book
Review: Whether you are just starting your client service career or are looking to refresh your skills, reading this book should be at the top of your "To Do" list.Every chapter is a gem! Full of actionable advice along with healthy doses of humor and wit for good measure. A thorough study of this book is like having Robert Solomon as your own personal mentor as you navigate your way through the "gray areas" of account management. It's not only a great read, but an outstanding re-read.It stimulates new ways of thinking about your job every time you pick it up. Robert's common sense and wisdom are invaluable to anyone whose success depends in large part on client relationships-not just advertising, but other service businesses. Robert's solutions to real world business challenges will have a lasting impact on you; you will be able to easily recall them when you are in a "sticky" situation. You'll conduct your client relationships in a thoughtful, professional manner and learn how to really enjoy your business life at the same time.
Rating:
Summary: Don't miss out on this great book
Review: Whether you are just starting your client service career or are looking to refresh your skills, reading this book should be at the top of your "To Do" list. Every chapter is a gem! Full of actionable advice along with healthy doses of humor and wit for good measure. A thorough study of this book is like having Robert Solomon as your own personal mentor as you navigate your way through the "gray areas" of account management. It's not only a great read, but an outstanding re-read.It stimulates new ways of thinking about your job every time you pick it up. Robert's common sense and wisdom are invaluable to anyone whose success depends in large part on client relationships-not just advertising, but other service businesses. Robert's solutions to real world business challenges will have a lasting impact on you; you will be able to easily recall them when you are in a "sticky" situation. You'll conduct your client relationships in a thoughtful, professional manner and learn how to really enjoy your business life at the same time.
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