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Rating: 
Summary: Ask yourself these questions:standards,quality,and fishbone
Review: By reading this book you will learn more about what Kaoru Ishikawa has to say about standards, quality control, and the fishbone diagram. Ask yourself why industry uses standards? The answer is consumers may not be satisfied with a product, and the consumer requirements may change from year to year and that makes industrial standards hard to keep up with consumer requirements. While on the subject of asking questions than ask you what is quality control? According to Kaoru Ishikawa it's a system of production methods, which economically produces quality goods or services meeting the requirements of consumers. The last and final question to ask yourself is what would a fishbone diagram do for me? It would assist you in the identification and listing of all the possible causes that produce problems.
Rating: 
Summary: The next process is your customer
Review: I select the above phrase as the review's title because it benefits me most. This phrase is very useful in manufacturing firm. If we follow this phrase tightly, we will be able to ensure the products' quality before reach to end-users. Besides that, before implementing QC in Japan, Ishikawa analyzed the differences between QC activities in Japan and Western Countries and concluded it is due to each nation's unique social and cultural background. It gave me a hint that, in order to implement QC in an organization, the information about that organization's social and cultural background must at one's finger tips.
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