Rating: 
Summary: How to keep your customers satisfied!
Review: "Customer Service For Dummies" (r) is a down-to-earth, humorous, and practical book on quality service that demystifies customer service and provides a step-by-step guide for how to give, as well as get, the best service possible. For the first time ever, a book on customer service has been written that shows business owners, corporate executives, managers, service providers, and customers how to quickly improve the service they provide and how to most effectively get the service they deserve. In their book, Leland and Bailey solve several common problems and give practical, real-world tips for companies to follow-- such as how to survey your customers to find out what they really think; how to motivate your staff to give the best service possible; and how to retain current customers and gain back lost ones. This book contains crucial information such as time-tested techniques for dealing with people and "six steps to service success," all outlined in detail and explained in plain English. Let "Customer Service For Dummies" help you to help your business and its customers!
Rating: 
Summary: Great, No Hype, To-The-Point and Easy to Implement
Review: As customers we all recognize great Customer Service when we receive it. If you are like me, you used that knowledge to setup the Customer Service for your company. Last week I wanted to know how well we were doing in this respect. I wanted to measure our client service against the "General Accepted Customer Service Standards", without all the hype. If this is also your case, "Customer Service for Dummies" is the book for you! Karen Leland and Keith Bailey did an incredible job in explaining the insider's secrets to provide great customer service. They convinced me that success only depends on the right mindset and it doesn't depend on having the resources of a Fortune 500 company
Rating:
Summary: Kudos for Customer Service for Dummies
Review: I chose this book mainly because of its inviting format. Like so
many of the "Dummies" books, it's fun to read. Participants in my
customer service seminars heartily agree. I especially like the
summarizing "Cheat Sheets" of key points inside the front cover ... and the section on how to receive, not just give, good service. The cartoons and brief chapters also help make this a page turner. Fairly priced, too.
Rating:
Summary: Kudos for Customer Service for Dummies
Review: I chose this book mainly because of its inviting format. Like so
many of the "Dummies" books, it's fun to read. Participants in my
customer service seminars heartily agree. I especially like the
summarizing "Cheat Sheets" of key points inside the front cover ... and the section on how to receive, not just give, good service. The cartoons and brief chapters also help make this a page turner. Fairly priced, too.
Rating:
Summary: This book was very knowledgeable about customer service
Review: I have found out a lot about values, perceptions, expectations,how behaviours affect the customer loyalty. How to provide the best customer service to meet the customers needs. Thank you
Rating:
Summary: A Great Resource Even For Experts
Review: I've worked in the customer support field now for seven years and I consider myself somewhat of an expert in the field. I bought this book because I thought that I could use a few suggestions or reminders to help me hone my skills. What I found was a goldmine. When I first started in Customer Service I dealt pricipally on the phone speaking to customers. That has changed and now I deal mainly via e-mail. The reason this book was so great for me is that it contains three chapters that deal with nothing but e-mail. I have recommended this book to all of my co-workers and my manager is going to provide the entire department with complementary copies because it is such a great resource. He has read it too. I wish that I could describe in detail each and every reason that you should buy this book, but I would probably end up writing a book myself. Whether you're an old pro, like me, or a beginner, this book has something for you.
Rating:
Summary: A Great Resource Even For Experts
Review: I've worked in the customer support field now for seven years and I consider myself somewhat of an expert in the field. I bought this book because I thought that I could use a few suggestions or reminders to help me hone my skills. What I found was a goldmine. When I first started in Customer Service I dealt pricipally on the phone speaking to customers. That has changed and now I deal mainly via e-mail. The reason this book was so great for me is that it contains three chapters that deal with nothing but e-mail. I have recommended this book to all of my co-workers and my manager is going to provide the entire department with complementary copies because it is such a great resource. He has read it too. I wish that I could describe in detail each and every reason that you should buy this book, but I would probably end up writing a book myself. Whether you're an old pro, like me, or a beginner, this book has something for you.
Rating: 
Summary: This Book has hidden treasure.
Review: There is no way just reading this book will turn you into a customer service professional. But it does contain hidden treasures for those who already our customer service professionals. I was able to take advantage of the preprinted forms in the chapter called "Taking your Company's Pulse: How to Survey Your Customers". I was grateful for the chapter called " You're Never Too Old (or young) to Learn: Service Training" This review was dictated using the ViaVoice (ASIN: B000031KIZ) with minor corrections by Microsoft Word.
Rating:
Summary: This Book has hidden treasure.
Review: There is no way just reading this book will turn you into a customer service professional. But it does contain hidden treasures for those who already our customer service professionals. I was able to take advantage of the preprinted forms in the chapter called "Taking your Company's Pulse: How to Survey Your Customers". I was grateful for the chapter called " You're Never Too Old (or young) to Learn: Service Training" This review was dictated using the ViaVoice (ASIN: B000031KIZ) with minor corrections by Microsoft Word.
Rating:
Summary: Nice!
Review: This book is a must for those who are finding themselves just put in a situation where they must speak with customers. Gives insight into customer types, reminds on proper etiquette both on the phone and in person and in general makes communication more effective. Good for a geek (like myself) who is finding himself talking with the clients that (s)he supports more and more.
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