Rating: 
Summary: A Must Read for Any Leader!
Review: This book is a MUST READ for any leader in any type of organization! Most leaders stumble about trying to figure out how to improve performance within their organizations, and the number one solution is always "More Training!" This book reveals the obvious - training isn't necessarily the only answer, in fact it is only one of nine possible variables impacting performance. This book will open your eyes, as the title implies, to help you "manage the white space on the organization chart!" Do yourself a favor - before you blow a lot of money on training - get the book!
Rating:
Summary: Highly recommended
Review: This is a text book, not a breezy read. It is also a cook book, where the authors tell you not only what needs to be done (common) but how to do it (rare). We are a process improvement consulting company and go through three or four copies a year. We loan them to clients who don't want to give them back.Hugh Schmidt, Vice President, Process Flow Specialists, Inc.
Rating:
Summary: Excellent! Process from the organization to the individual.
Review: This is an excellent book that approaches process management from the top of the organization to the individual performer in a way that is meaningful to every person in your company. It greatly expanded my view of process and my ability to communicate its value in effectively managing our core business activities.
Rating:
Summary: Best companion for process improvement
Review: This is by far the first book that dealt with process improvement and change from all angles. This book provides examples that will help the novice in preparing and implementing change. Packed with examples and worksheets to guide the reader thru the whole process. However, since it was written in 1995, this book does not cover prevailing technologies but is still useful in understanding the foundations for change. If you are looking to implement business process change/improvement, read this book in conjunction with a more recent book by Paul Harmon "Business Process Change" who happens to be a student of Mr. Rummler. Paul Harmon's book cover such topics as CMM and Six Sigma when implementing process change.
Rating:
Summary: Best companion for process improvement
Review: This is by far the first book that dealt with process improvement and change from all angles. This book provides examples that will help the novice in preparing and implementing change. Packed with examples and worksheets to guide the reader thru the whole process. However, since it was written in 1995, this book does not cover prevailing technologies but is still useful in understanding the foundations for change. If you are looking to implement business process change/improvement, read this book in conjunction with a more recent book by Paul Harmon "Business Process Change" who happens to be a student of Mr. Rummler. Paul Harmon's book cover such topics as CMM and Six Sigma when implementing process change.
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