Rating: 
Summary: Great explanation of a popular trend
Review: Excellent book. This is a must read for anyone looking to implement process improvement. Very good examples and an easy to read format.
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Summary: Improving Performance: How to manage the white space
Review: Excellent book. This is a must read for anyone looking to implement process improvement. Very good examples and an easy to read format.
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Summary: An up-to-date, current, helpful and practical book
Review: I finally read the entire book. It is an easy read (even for me as a non-native English speaker). Whatever example they use, it fits perfectly our picture; years after the book was written. Whenever they bring up a real life example, it stroke me "yes, this is what makes my life miserable as well". Luckily they have many good answers, where I am confident that they work.
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Summary: A Business Bible for non MBA managers
Review: I have now bought this book at least 7 times and sent it on to some of my direct reports as well as managers in other functional areas that are dependent on us or we are dependent on them. We all get plenty of information and training on managing our organization. This book clearly describes how to manage those processes that overlap organizations. A must read.
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Summary: Foundational Work in BPM (before there was "BPM!")
Review: Long before James Champy made "Reengineering" a buzz-word, then a management fad, then finally a tired cliche, Rummler & Brache broke the code on how businesses can do work better. Instead of looking at the jobs people do, they focused their attention on the work being done, and how those work objects meander through different departments and functional organizations in most companies.What Rummler & Brache might have lacked in marketing prowess, they more than made up for in insight. "Improving Performance" is short on jargon and the evangelical fervor many other works on Reengineering, Business Process Management, and Third Wave(or fourth wave or whatever wave we're up to) seem to revel in. It is focused and pragmatic, giving both the theory of process management and how to apply it. Very basic and very useful diagrams help illustrate their concepts throughout, making this a field guide for anyone involved in process management in the real world, be they consultants or internal change agents. After 15 years in the space, it's still one of the best I've found. Could not recommend more highly.
Rating:
Summary: Great explanation of a popular trend
Review: Not very well written, but the concepts come across nicely and the reader is able to put the book down and start where they left off a day or two later. Slow reading, but quite interesting stuff.
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Summary: A must read for Managers, Process Designers and Six Sigma
Review: People had been telling me to read this book for over two years and I always put it off. First it was the Internet and eCommerce. Then it was Six Sigma. Now I have had a chance to read this book and regret my delay. This book is a gem of factual, example filled, and focused insight and understanding. This is a true manual for changing processes and First the book provides a clear roadmap for process change. It defines the individual steps necessary as well as the interconnection points between the organization, its processes, measurements and other elements. While you may not agree with all of the points -- the completeness will give you more than enough ideas to be of value. Second, the book is well populated with detailed graphical examples that illustrate the concepts and thier intent. The level of detail, the practicality and the realism of the examples allows you to study the issue, understand it and find parallels in your own business. Lastly, the book is complete it covers issues related to process design, implementation, process owners, measurement and management. Many people write whole books on one of these aspects however Rummler and Brache have covered them all in a focused and informative text. I highly recommend this book for anyone looking to implement process management, six sigma, or other related changes. The book provides the details often left out of texts associated with six sigma. It provides a completeness often missing from process management and design texts. The only drawback to the book is that its writing style is a bit dry and the book, written in 1995 does not cover many of the process innovations enabled through the Internet. Otherwise this book is a real winner and well worth your attention.
Rating:
Summary: A must read for Managers, Process Designers and Six Sigma
Review: People had been telling me to read this book for over two years and I always put it off. First it was the Internet and eCommerce. Then it was Six Sigma. Now I have had a chance to read this book and regret my delay. This book is a gem of factual, example filled, and focused insight and understanding. This is a true manual for changing processes and First the book provides a clear roadmap for process change. It defines the individual steps necessary as well as the interconnection points between the organization, its processes, measurements and other elements. While you may not agree with all of the points -- the completeness will give you more than enough ideas to be of value. Second, the book is well populated with detailed graphical examples that illustrate the concepts and thier intent. The level of detail, the practicality and the realism of the examples allows you to study the issue, understand it and find parallels in your own business. Lastly, the book is complete it covers issues related to process design, implementation, process owners, measurement and management. Many people write whole books on one of these aspects however Rummler and Brache have covered them all in a focused and informative text. I highly recommend this book for anyone looking to implement process management, six sigma, or other related changes. The book provides the details often left out of texts associated with six sigma. It provides a completeness often missing from process management and design texts. The only drawback to the book is that its writing style is a bit dry and the book, written in 1995 does not cover many of the process innovations enabled through the Internet. Otherwise this book is a real winner and well worth your attention.
Rating:
Summary: Just ordered my third copy of this book.
Review: The first was for me, the next two were to give to colleagues. An outstanding guide for managers from the Sr. Mgmt all the way through to the guy on the shop floor.
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Summary: A Must Read for Any Leader!
Review: This book is a MUST READ for any leader in any type of organization! Most leaders stumble about trying to figure out how to improve performance within their organizations, and the number one solution is always "More Training!" This book reveals the obvious - training isn't necessarily the only answer, in fact it is only one of nine possible variables impacting performance. This book will open your eyes, as the title implies, to help you "manage the white space on the organization chart!" Do yourself a favor - before you blow a lot of money on training - get the book!
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