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Rating: 
Summary: The best entry level book on the subject
Review: A few years back, I developed a jones over process improvement. I went to a few national book retailers and a large respected university bookstore and researched Amazon to examine different texts on the subject. When I came accross this text, I was immediately taken by its clear descriptions and practical advice. It supplements the specific topics with useful tables and workplans. There exists more thorough texts on most of the topics. For example, volumes have been written about reengineering or continuous improvement. However, the vast majority of people looking for guidance will find more than enough information here. Another nice thing is that the authors don't waste time trying to persuade the reader, as some other books do, that these topics are important. They simply and clearly describe the subject at hand and show how to implement. The brevity, clear descriptions, and inclusion of only the most relavent information make this book a must-have for anyone who is concerned with process improvement.
Rating:
Summary: Excellent as an implementation guide
Review: Extremely useful as a practical implementation guide
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Summary: Comprehensive and full of excellent info & ideas
Review: I got this book based on a friend's recommendation because I was struggling with a process design application called iGrafx Process (also available from Amazon).I learned that there is much more to process design than basic models based on entry, task, validation and exit criteria. For example, performance measurements and performance efficiency were two areas where this book strengthened my understanding of process design and implementation. They also and enabled me to effectively use iGrafx Process to its fullest. Other chapters that taught me a lot addressed improvement planning, continuous improvement and process benchmarking. I was able to immediately incorporate the knowledge gained into processes that I was developing, and it made a significant difference in the quality of my work. The best chapter, in my opinion, was in installing the improved processes. I gained a lot of knowledge and techniques for overcoming barriers and how to objectively measure the degree of improvement. This was reinforced by material that is provided in the appendices, including case studies and an excellent description of Six-Sigma analysis. Overall, this is a valuable book to anyone who designs or implements new processes, or reengineers existing ones. Most of my work is new design and implementation, so that was the context in which I read the book. If I were assigned to a reengineering project this would be the first book to which I'd turn for guidance and information. It earns a solid five stars and a permanent place in my professional library.
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Summary: Process Redesign - Initial Impressions
Review: I have worked with several similar text books from Rummler & Brache and Hammer but have found this one to offer the most practical help. I thought it was very useful in defining the differences between core and sub processes and in helping novices begin flowcharting. In some areas it is clearly a summary of other people's principles and practices. For someone starting out in this field I think this book is a useful tool.
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Summary: Satisfactory
Review: I use this book to teach business process management for the MBA class. It does not have the depth or rigor of a textbook, but does a decent job of addressing the major issues.
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Summary: Good for process redesign team
Review: The authors introduced comprehensively a lot of important topics in process redesign effort, such as core processes identification and performance measurement. These are good to any process redesign team.
The weakness is that there is no clear roadmap by the sequence of content in this book. Many chapaters show in-depth explanation, but looks lack of logic once put into practices. This confuses many process redesign teams.
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