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Rating: Summary: Great for reference Review: Although I owned the 6th edition, I can say this book is a must have for everyone. Actually I was a silent person and everytime I wanted to talk, I was a bit trouble sometimes, and this book has help me communicating easier, whether it is business or general.With this book, started with easy to understand short-theory, move into non-verbal communications, divided by step-by-step preparations, suggestions, how-to-practice, then into verbal communications with letters, from routine & persuasive messages into how to deliver bad news (one of the hardest task), how to create report, how to make visual aids, how to make presentations, and how to make a job letter. One of greatest feature is it provides many sample letters include few other culture or other countries' style letters, and along with it, there's a reason why he or she write that. There's also some tips how to write in e-mail, or make recorded voice for telephone systems. This is a must have for everyone, include those who never attended this lecture.
Rating: Summary: The only complete book of business communication Review: I did enjoy every page of this book, although I haven't read all of them. It's more an encyclopedia, which you may use in your day-to-day business, than something you will read straight through over the weekend. Very valuable and up-to-date were the chapters about intercultural and e-mail communication. Strong recommendation.
Rating: Summary: Comprehensive and easy to understand Review: This book is really good to help me understand my course. It was well developed and accounted for basic skills needed for people to develop their skills. It was full of useful, colourful illustrations and easy to comprehend. The exercises were excellent and it did make me really able to detect my mistakes. The book would be helpful for future references (example: attending interviews, writing letters). I wouldn't even trade this book with another since I found it will help me to improve my skills in communicating and writing.
Rating: Summary: Buisness Communication today Review: This is a fantastic book. It can be used for reference at home and at work. It helped me fine tune my job resume and also helps in communications between companies at work. Keep this book, you never know when you need a letter format or an outline for some other form of written communication.
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