Service Delivery (It Infrastructure Library Series)

Rating:
Summary: Best of official ITIL guides
Review: Among the official guides this one stands out as the most detailed and practical. Most of the official guides are, in my opinion, essential only if you are pursuing certification, but this one goes beyond the essential minimums by providing practical information about the five key process areas in more depth. The areas covered are:

(1) Service Level Management
(2) Financial Management for IT Services
(3) Capacity Management
(4) IT Service Continuity Management
(5) Availability Management

As in all books in this series this one covers the theory, practical and implementation perspectives, as well as the relationships between and among key process areas.

Another resource I highly recommend is ITIL Community Forum, which you can reach by pasting the ASIN number B0002FP9PO into the search box on this page, selecting all products and clicking GO. This site has a link to an open source version of the ITIL documentation that is evolving, but contains good descriptions of many of the key process areas.

Rating:
Summary: Fundamental IT
Review: The information Technology Infraestructure Library is a set of guidance developed by United Kingdom's Office of Goverment Commerce (OGC). The guidance, documented in a set of books, describe an integrated, process based, best practice framework for managing, delevop in this case, IT services. To date, this book is the only comprehensive, non-propriestary, publicly available guidance fot IT Management in Service Delivery.
So, is primarily targeted at people responsible for managing IT services or IT consultants from enterprise that offers IT review services.