The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment

Rating:
Summary: More Harvard drivel
Review: Well, our state government paid these fellahs and their associates several hundred thousand dollars to provide a framework and consultation to implement their East German, management-by-directive style of strategic planning.

After spending more than a year at it, at all levels of government from top to bottom, the Balanced Scorecard was dropped like a hot potato. It is virtually incomprehensible to staff, encourages the worst kind of navel gazing, and moves government away from its core mission of protecting and promoting public health and safety to hundreds of possible sub-measures of dubious value. Thousands of staff hours, at the public's expense, were expended trying to make sense of an approach that even the paid consultants couldn't explain in terms the average legislator could understand.

This is REALLY BAD STUFF.