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Summary: A Guide Map
Review: Prof. Maister detail in this book all management dimensions in a Service Firm. He provides helpful and powerful insights to every one interested in this market. Being you a beginner or a senior in your profession, you will always find important, helpful and practical orientation on how doing business and improve in this market.
It is a classic.
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Summary: Still an Important Book After All These Years
Review: Still very relevant and important read for anyone in professional services. I particularly like the following chapters:
A Question of Balance:
Quality Work Doesn't Mean Quality Service
The Importance of SchedulingThere's so much in this book, well recommended.
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Summary: Following this book one can grow a real professional
Review: The book is outstanding. It's very simple to read and very understandable even for non-English-speaker. It helps to resolve problems, especially in Marketing and HR, but, which is much more important, first it helps to identify and articulate problems. The most spectacular feature is an attempt, and extremely succesful one, to see professional services from Client's perspective: each proessional involved into Customer service should read it and try to follow its advices.
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Summary: Stimulating work offering a fresh look to common issues
Review: This book is full of pramatic and inspirational insights of the common issues faced by professional services firms, from someone who understands their nature and causes and experienced in dealing with them. It provides an in-depth analysis of common management and strategic issues and suggests practicable and easy-to-understand solutions to deal with them. An absolutely enjoyable and fulfilling reading experience.
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Summary: This will be mandatory reading in our practice.
Review: This book provides such clear insight into the operation of a professional service firm, including ours, that it will be mandatory reading for my practice starting today.
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Summary: Want to know consulting?
Review: This is THE book to have. Whether you're a consultant or a consultant's client, this is the book to have. There are many management books out there but this is the only one to cover consulting well. Save on the MBA and make the big bucks today by understanding the principles outlined herein.
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Summary: Great concepts and easy to read
Review: Very well written and presents some very cogent concepts that help one understand the structures of modern professional service firms. Useful for establishing a common language with which to communicate with other professional service firm managers and for helping determine the appropriate direction for growing your firm.
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