Rating: 
Summary: Short, readable, inspirational and practical. A "must have".
Review: This book is great. It's inspirational and leaves you feeling good about customer service as well as having some good concrete ideas. That's possibly because one of the authors has actually sucessfully implemented the advice given. It's always good news when a business book is written by someone who can "walk the talk". The style you'll love or hate: The book is written as a parable, much like the One Minute Manager which was a bestseller. While I didn't really get on with the style of The One Minute Manager I find that it actually works in this book and helps get the message across. In fact I like this book so much I got additional copies for customer service staff in my department. Short, simple, cheap, full of good ideas and highly recomended.
Rating: 
Summary: Wonderful customer service primer -- I highly recommend!
Review: This book -- written in parable form -- is not only a fun, easy read, but is also a valuable reminder of the power of each individual to profoundly influence customer experience and satisfaction. I highly recommend.
Rating:
Summary: Hits major points of outstanding customer service.
Review: This is a great book that has some great jems of knowledge. Though written in a fairy-tale format it makes some outstanding points on what it means to give superb customer service. The only way that I could really see it improve is to have some real life examples...but this would ruin the fairy-tale style of the book. I would recommend this easy and fast read book to anyone who is interested in opening their eyes to increasing customer appproval.
Rating:
Summary: Outstanding!!!
Review: Raving Fans is another home run from the mind of Ken Blanchard! It is not only fun to read, but it also hits the reader right between the eyes with the truth about service levels today. Then, it spells out how to turn your customers into "Raving Fans" in simple, clear, practical steps. This book should be required reading for anyone who deals with the public.
Rating:
Summary: 2nd reading is a must
Review: After a year of thought and my last review, I have improved my score for this wonderful book to a 5 star for many reasons. Not only have I increased my business, but I have shared these wonderful ideas of Ken's throughout my company here at Re/Max Affiliates in Boston. In addition, I had the fortunate opportunity to visit a well known store in Minnesota this past holiday and the attention to creating raving fans at this store is unbelievable. And yes this is the store that is referenced quite often in the book. Lastly, everyone should read this book a minimum of 2 times and reflect of where you are and where you have come from. Thanks Ken, Jay McHugh
Rating:
Summary: Raving Fans is one great book!
Review: Last Sunday the minister in our church gave a sermon on this book. Then on Monday at lunch the people at the next table were talking aobut it. Everyone in their company had been given a copy. They were really pumped up. Someone was trying to tell me something. Naturally I ordered a copy. I read it Friday night. It is a short easy read. Today (Saturday) I went into work with a new attitude and I sold more cars today than ever before. They were mostly deals I'd been working on but I closed because I decided to create raving fans. You won't go wrong on this one.
Rating:
Summary: THOSE WHO READ THIS WILL BE ENLIGHTENED
Review: THE PURPOSE OF THIS BOOK IS NOT TO GIVE TOP SECRET INFORMATION ABOUT CUSTOMERS' BUYING HABETS OR THE SURE FIRE WAY TO INCREASE THE BOTTOM LINE. THE BOOK IS AN EYE OPENER TO THE FACT THAT ALL CUSTOMERS ARE NOT THE SAME AND ALL HAVE DIFFERENT NEEDS. AFTER READING SEVERAL OF THE REVIEWS STATED IN THIS SECTION, I WONDER AS TO HOW THE MANY DIFFERENT REVIEWERS BUSINESSES HAVE UTILIZED THIS KNOWLEDGE AND IF IT TRULY HAS PROVED TO WORK IN THEIR ENVIRONMENT. I KNOW THE COMPANY I WORK FOR HAS MADE IT MANDITORY FOR ALL ASSOCIATES TO READ, AND AS A RESULT OUR CUSTOMER SERVICE WENT THROUGH THE ROOF, WE RECIEVE GREAT REVIEWS FROM SURVEYES, AND WE HAVE CONSISTANTLY MADE A BONUS EVERY MONTH. PROOF POSITIVE THAT WITH AN OPEN MIND AND A CHANGED ATTITUDE THAT ANY THING IS POSSIBLE!
Rating:
Summary: A lot of information in a story format. Innovative and fun
Review: There's a lot of good ideas and inspiration to provide good service to your business' clients. The information is presented in a story format so it works especially well in an audio book format. It's a lot more enjoyable to listen to than a straight lecture. If you're interested in customer service this one is a definite.
Rating:
Summary: Required reading for all employees at our company!
Review: As a newly established provider of local phone service, we are looking for ways to distinguish ourselves from the competition. Service! That's the only real way to do it, and Raving Fans is the means by which we're getting there. Thanks to Ken Blanchard for the inspiration and formula to create Raving Fans of our company! Next on our manditory reading list? Gung Ho! of course!! Keep up the great work, Mr Blanchard! We hope you'll be writing about our company some day!
Rating:
Summary: A light-hearted fairy tale that packs a powerful punch
Review: Raving Fans reads like your favorite bedtime story. You pick it, you read it, and you immediately understand the simple yet effective principles it is teaching you. I admit, before I began reading the book, I was not looking forward to it. I thought to myself "great, another how-to-do-it book that is probably written similiar to my high school chemistry book." I was completely wrong. The book was a pleasure to read.
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