Rating: 
Summary: STOP!!
Review: I am actually at work right now, listening to this tape! This has to be joke, It sounds like the Muppets guide to customer service. We are sales people not children. I do not recomend this selection to anyone over the age of ten.
Rating: 
Summary: Hector Rivera MBA-Puerto Rico
Review: Outstanding. Exhilirating. Simple and an amusing read. It tells us(entrepreneurs) how we should be on the alert to create raving fans. There is no other way of giving customer service for Blanchard. Otherwise, it will be to just raise your customers' low expectations. This book is for everyone that is going to begin or continue a wonderful career in customer service.
Rating:
Summary: You've Got to be Kidding
Review: This was the most insulting book I've ever been asked to read. It was simplistic, childish, and saccharine. I've read comic books that had more depth! In my view, anyone who buys into this cartoonish nonsense doesn't have the intellectual horsepower to lead an organization of any size.
Rating: 
Summary: KISS
Review: Keep It Simple Stupid...and Ken Blanchard does just that! What a cold bucket of ice water this tome must be for business owners and employees everywhere. As Ken points out, service is so bad everywhere, you just have to do a few little things well to stand out and succeed. Listen to the audiobook and find out how to make a few small adjustments in your customer paradigm and see the huge results follow. Tho only drawback to the audiobook was one of the actor's voices...the Fairy Godmother nearly drove me up a wall.
Rating:
Summary: Light-hearted read
Review: Gets the point across with some humor. Received this book as a gift from my real estate broker who is very customer service oriented and encourages her agents to maximize their people skills and always utilize a team approach. This book reflects her approach to business.
Rating:
Summary: Give your customers a symbolic hug!
Review: Another wonderfully practical but deceptively simple work from these authors. Through the usual storyline you are presented with a three step plan, interlinked and integrated, that you can immediately apply to the work place. In the electronic age we should all be using this work to frame the way we are going to manage our relationships. Quality is all about how your product or service works in relation to the customer's needs. Customer service covers all needs and expectations.When competition is intense, how your vision defines your choices, how you listen to your customer's unarticulated needs and how you keep on delivering what you said you would better and better will differentiate you from the others.
Rating:
Summary: This Stuff Really Works
Review: This book is very easy read, usually taking less tha a few hours. It contains good ideas that are easily applied to any busines situation. This book breaks apart the customer management process down and makes all of us really think of who our customers are. For example, the customer for a teacher is the parent not the child. It teaches you that the results you are delivering must be right for the customer you are delivering to. Then you need to keep getting better. I highly recommend that a manager an his team all read this book and then spend two to four hours discussing how it can apply to them.
Rating:
Summary: Pretty good for a broad audience
Review: This book was a pretty simplistic read, but contained some good ideas that encourage you to think about your own situation. We gave this book to our Building Permit and Citizen Complaints staff (who aren't the shiniest pennys in the well). It sparked them to think of ways to handle customers in a more positive manner and move service from 'OK' to 'Raving Fans'.
Rating:
Summary: Another management-by-cookbook yawner
Review: My boss is addicted to books like this. Instead of getting out and actually finding out how his staff feel about their jobs, their coworkers, their customers and the company, he devours trite little one-size-fits-all management books like this one. His office is full of them, and he orders them by the case to hand out to his favorite people (instead of pay raises, oh goody). The one lesson to be learned from Ken Blanchard, et al., is that if you really want to to make lots of money in business, put together a how-to book on management full of trite tips like "show your customers you really care", and "encourage your employees to be creative", and follow up with a roadshow of seminars and training sessions. Offer motivational posters, keyrings, ball hats and mouse pads with content free inspirational messages for bosses to hand out to employees instead of actual perks and benefits, and offer fancy diplomas suitable for framing for those unlucky enough to be forced to attend seminars on their own time. The ideas in this book are really nothing more than vaseline.
Rating:
Summary: Painfully poor writing about an important topic.
Review: Beware. The thesis is excellent, but the "Readers Digest"-style writing is extremely lightweight and annoying. This is a fluffy, motivational "parable" about becoming customer focused. It offers imaginary examples of how to please customers without any actual advice on how to implement these types of ideas in real-world situations. If you're interested in improving your customer service and customer focus, look for something more substantial than this little book. If you're just looking to feel good about improving customer service and don't have a long attention span, this is your book.
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