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Summary: ISO9001:2000For Small Businesses
Review: A concise guide to the new ISO9001:2000 detailed in the four pertinent sections that need to be addressed when setting up a quality system. A generous number of charts, outlines and guides are provided by the author. If I have any complaint it would be that there is almost too much information or that it seemed on first read that some of the information became redundant.Overall it is a great reference piece and very helpful.
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Summary: User-friendly intro to ISO
Review: After the canonical brief history of ISO and where ISO 9000 came from, Mr. Tricker walks the reader through the standard. He gives a friendly treatment to material that is often presented, at least in other books I've read, in a pedantic way. The book introduces the clauses in the standard's order, then explains them, in a conversational, accessible tone.
The book also includes a quality manual, sample procedures and work instructions. I can only speak for myself, but this is what got the standard to "click" for me. Reading the ISO clauses and interpretations was fine, but when it came time to write my own manual, I found myself floundering. Seeing how Mr. Tricker applied the standard for his own consultancy was invaluable. The manual, procedures and work instructions were all in one section, and not dispersed throughout the book as examples, which added to the book's utility. A great reference book
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Summary: ISO 9001:2000: For small businesses
Review: An excellent book if you have no experience implementing ISO 9000 in your company. Mr Tricker does a good job in leading you right from the initial question: what is quality management? to producing your own quality management system. As a small engineering business we couldn't afford external consultants so ISO 9001:2000 FSB was exactly what we needed
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Summary: ISO 9001for Small Business
Review: As global competition, tougher customer requirements for quality, and changing technologies make competing ever tougher, more and more small businesses are finding it necessary to become at least ISO compliant. Mr. Tricker's book is among the first I have seen that take account of the recent changes in ISO standards. The book takes the reader through the process, using an example company as a basis for showing the reader what to do. The reader can simply follow the example set forth in the book. Mr. Tricker does an excellent job of this and covers what small businesses need to know. I found the book very useful in getting a small business into "ISO Mode" (my own term).
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Summary: And then there was enlightenment!,
Review: Charged with the task of taking the company from ISO9002:1994 to accreditation to the new ISO9001:2000 Quality Standard started as quite a daunting task despite being well versed in ISO9002:1994. The new standard calls for a lot more top management involvement and is much more integral to the company's overall management structure, so conversion from old to new is not as simple as dotting a few i's and crossing a few t's. However, after a month or so of feeling my way around the whole thing, I decided some help was required. The budget was definitely not going to stretch to a consultant, so having read the other reviews of Ray's book, I decided to make a purchase - and what a purchase! This book is simply excellent, and in terms of not having a consultant to help, well, this book is the next best thing and of course much much cheaper. The whole principle behind the ISO9001:2000 system is laid out with each part of the standard reviewed and explained in a real world context. There is a sample manual included in the latter part of the book, but Ray's offer of a "soft" e-copy is not to be missed. Ray's promise to offer a bit of help if you do get stuck is not pie in the sky marketing promise, it is actual fact - how refreshing! This book has saved me hours of time over the last couple of months and I am absolutely convinced that the help I have received from the book has been instrumental in enabling my company achieve accreditation to ISO9001:2000 at the first attempt. Granted there are a few wrinkles to iron out, but I know where I will be looking for help and guidance. This book is not yet consigned to the depths of my desk drawer - in fact it will continue to be an invaluable reference for a long time to come. If you are looking for a value for money time saving device for your company, and you are working to achieve ISO9001:2000, then this is the "must have" purchase for you
Rating: 
Summary: A total masterpiece of misunderstanding the new standard!
Review: Having been required to implement ISO 9001:2000 to do a defence contract I was looking for as much information on the subject i could muster. Unfortunately i bought this book. Ray Tricker is an 'old school' windbag who has totally lost the plot when it comes to understanding what the new standard is all about. His 'free quality manual' is about half an inch thick. If you use this as your template it will make a great door stop or catch a great deal of dust because no one will ever refer to it. I also spent money on a course at the British Standards Institute, and from that my manual is 4 pages plus the other 4 to cover the mandatory procedures - thats it! The new standard is about processes and documenting them, not making an excuse to fell a rainforest for paper. Sure Tricker's may be compliant if you understand how to put it into terms that fit your organisation, but this work is an horrific misrepresentation of what the standard requires and is a disservice to it. Save your money - don't waste it on this book.
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Summary: Well done!
Review: I have just completed a first read through of "ISO9001:2000 for Small Businesses" and I must say I'm quite impressed. A couple of customers have been pushing us to have a formal Quality System in place and I have recently been doing a lot of research on the subject and I must say that this book has been of enormous help. I was particularly impressed with the example QMS contained in Part 6 and was overjoyed to learn that a softcopy of it was available from the author. This will save me hours of typing and ensure that I have not missed anything! In this world of rising prices it is nice to find something that is not only worth its weight in gold, but realistically priced. Well done.
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Summary: Well done!
Review: I have just completed a first read through of "ISO9001:2000 for Small Businesses" and I must say I'm quite impressed. A couple of customers have been pushing us to have a formal Quality System in place and I have recently been doing a lot of research on the subject and I must say that this book has been of enormous help. I was particularly impressed with the example QMS contained in Part 6 and was overjoyed to learn that a softcopy of it was available from the author. This will save me hours of typing and ensure that I have not missed anything! In this world of rising prices it is nice to find something that is not only worth its weight in gold, but realistically priced. Well done.
Rating:
Summary: Availability of example QMS
Review: I have just completed the reading of Mr Tricker's excellent book "ISO 9001:2000 for small businesses" This book clearly explains the requirements of ISO 9000. Other publications and even courses I have been on have failed to do this as far as I was concerned. I like the practical approach and in particular the example documents that can be customised and used for installing and/or updating a Quality Management System. I have a small consultancy and the system will enable me to move forward with confidence.
Rating:
Summary: Availability of example QMS
Review: I have just completed the reading of Mr Tricker's excellent book "ISO 9001:2000 for small businesses" This book clearly explains the requirements of ISO 9000. Other publications and even courses I have been on have failed to do this as far as I was concerned. I like the practical approach and in particular the example documents that can be customised and used for installing and/or updating a Quality Management System. I have a small consultancy and the system will enable me to move forward with confidence.
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