Rating: 
Summary: Call
Review: The book is very good and is very concise upto the requirement and relates to all the common aspects of the call centers.Our company has planned to open up a call center in India so this lead to exploring the contents of your booklet. The books is extremely the best among available.
Rating:
Summary: Call
Review: The book is very good and is very concise upto the requirement and relates to all the common aspects of the call centers. Our company has planned to open up a call center in India so this lead to exploring the contents of your booklet. The books is extremely the best among available.
Rating: 
Summary: Illuminating Read!
Review: This is a definite Must Read for any Call Center professional! All those questions about what system/technology does what and how are answered in one fact-based publication. If you want to avoid the headache of time-consuming hunts through web-sites and talking with marketing reps to learn which product works best for your company, this book is for you. If you are looking for a bubble-gum view of call center management, don't read this book because you just might learn the truth! By the way, get a Call Center Magazine subscription to continue the information flow started by reading this book.
Rating:
Summary: A good general guide
Review: This is a good book to people who want to have an overview at a glance about call centers features and problems. But, according to new economy habits, it is not a technological issue. So, if many points are discussed, such as human resources, real estate, organisation, hardware and products, none of them is focused in a detailed way. It is surely a very good introduction to people starting a new job in call centers environments, but do not expect too much by readin it.
Rating:
Summary: A good general guide
Review: This is a good book to people who want to have an overview at a glance about call centers features and problems. But, according to new economy habits, it is not a technological issue. So, if many points are discussed, such as human resources, real estate, organisation, hardware and products, none of them is focused in a detailed way. It is surely a very good introduction to people starting a new job in call centers environments, but do not expect too much by readin it.
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