ISO 9000 Quality Systems Handbook (4th Edition)

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Summary: The most comprehensive book on ISO 9000 available
Review: Although there have been few changes in the ISO 9000 family of standards since publication of the second edition of the ISO 9000 Quality System Handbook, the advent of sector publications and further application of the ISO 9000 series has identified several opportunities for enhancing this work. In this third edition, the differences between the 1987 and 1994 versions of the ISO 9000 series have been removed as they are considered no longer relevant. However, the book remains as the only book on the market that covers each of the individual requirements of ISO 9001. Several new diagrams have been added and in Part 1 and the options for designing a quality system have been revised to reflect current thinking. A new section on ISO 9000 and TQM has been included and the Primary Questionnaire has been revised to serve as a self assessment tool. In Part 2, guidance on establishing customer expectations, customer satisfaction, organising projects and inventory management have been added to Chapter 1 as they will be included in the ISO 9000:2000 edition. Process control (Chapter 9) has been enhanced to include preventive maintenance, plant and tool design and process capability studies. Failure modes analysis, mistake proofing, problem solving methods and nonconformity reduction have been added to Chapter 14 on corrective and preventive action, thus extending the guidance on this very important element of the standard. Remedial, corrective and preventive action terms have been clarified to illustrate the differences that have caused so much confusion. The measurement of training effectiveness and further clarification of servicing reporting has been added to Chapters 18 & 19. Finally, a new Appendix interpreting ISO 9001 for the service industry has been added and the Glossary of terms has been expanded to include some commonly used ISO 8402 definitions.

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Summary: Review by ISO 9000 audit specialist
Review: Contrary to the views of another reviewer, this book is not out of date.

The ISO 9000 Quality Systems Handbook (Nov. 15, 2001) is an in-depth presentation of the requirements of the ISO 9001:2000 standard. I purchased five other books that offered an interpretation of the standard, and all were brief and incomplete by comparison.

"What on earth do they mean by that?" is the most common statement that people make when working with the ISO standard. This book presents each requirement in the standard and then tells, 1.) What it means, 2.) Why it is necessary, and 3.) How it is implemented. The explanation is complete and easily understood by anyone. A product like this is what is needed to understand what to do, and how to go about doing it when working with the ISO 9001:2000 standard. Companies transitioning to the new standard are assisted with a comparison of requirements to the prior standard.

This book was recommended to me by an ISO 9000 registrar auditor who stated that it is being used as part of the training for their own auditors. I am a writer of ISO 9001 auditing materials. To prepare my own product, I found it necessary to read what was available in the marketplace that explained the requirements of the ISO 9001:2000 standard. I believe that this is the most comprehensive and best product available. I highly suggest this book to anyone who will be working with the ISO 9001:2000 standard.

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Summary: Good information
Review: I used the book to write my company's new AS-9100 Quality System.

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Summary: Gives you a complete understanding of the 2000 requirements
Review: I was first introduced to David Hoyle back in 1994 with his first ISO 9000 Quality System Handbook, I found the book so well written that I had no problem understanding what was required to implement a Quality Management System that would give results. Yes, when the third edition came out in 1998, I obtained a copy, and I was not disappointed, the third edition explained the new requirement in a language I could understand.
Then in 1999 it all changed again with the new version of ISO 9000:2000. The 20 elements having been swept aside, to be replaced with 5 sections. We have moved from the procedure to the process approach to quality management.
In October 2000 David Hoyal released his fourth edition of ISO 9000 Quality System Handbook. The book details the 5 sections so well that you cannot but understand what is required of the new standard. Within each clause of each section there is a an explanation of what it means, why it is necessary and how it is implemented. Each section ends with a summary, Questionnaire and a food for thought page.
Anybody who is serious about implementing ISO 9000:2000 should have a copy at hand, I have only had mine since October and is already well thumped. A must, for all quality professionals.

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Summary: ISO9001 deeply explained
Review: If you consider ISO9001 more than a paper on the wall then you should read this book. The author tells you what to do rather than a detailed prescription of how to do it. But more important he explains the reason of each ISO9001 requirement. This helps anybody that works with this standard to think about what the rational behind and how does this fit in each business.

Everybody should understand first and implement after and that's the purpose of this book: to deeply understand the standard in order to create or transform your management system (and by this way the quality system) into a customer driven management system

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Summary: Fourth Edition is the BEST book on ISO9001:2000
Review: ISO 9000 Quality Systems Handbook FOURTH Edition has been completely revised to incorporate the new requirements specified in ISO9000:2000.

If you only ever buy one book on ISO9000:2000 this is definitively the text to acquire. David Hoyle skillfully takes ISO9001:2000 and explains it in an easy to read, thoughtful and challenging manner. Instead of simply achieving ISO9001:2000 certification as a 'badge on the wall' Hoyle defines a road-map to improve your business and generally raise the 'bar' on your performance. We can always do more with less !

The early sections of the book introduce the basic concepts of quality management and focuses on some key questions to be asked when making the transition from procedural based systems to performance measured systems. The differences between ISO9001:1994 and 2000 are then succinctly defined and explained with clarity.

The balance of the book dissects each of the new 8 Sections in ISO9001:2000 and applies a consistent format : per discrete element : (1) what does the requirement mean (2) why is the requirement necessary (3) how is the requirement implemented ! A useful sidebar indicates what exactly has changed from ISO9001:1994 to 2000 : What more could you ask for !!

In summary this and all books by David Hoyle (I have them all !) is excellent. If you are serious about getting real value from your investment in ISO9000 then don't start your initial registration (or transition) project without this book. You will not be disappointed.

Finally be sure to only buy the FOURTH edition as for obvious reasons all prior editions apply to the 1994 edition....

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Summary: Third Edition ISO 9000 1994
Review: This is David Hoyle third edition on ISO 9000:1994. This book gives you a good understanding of the requirements of the standard.

When I wrote my quality manual in line with ISO 9000:1994 I found the book Indispensable, as the standard required you to comply with the clauses of the standard, and most people (my self included) wrote their quality manual in line with those requirements. This was OK until the new requirement came out in September 1999. Now the standard has changed from the clause approach to the processes approach. This is saying there must be a link between processes i.e. if one processes does not fulfils its requirement, then you cannot proceed to the next stage of the process. The overall message is that you "must satisfy your customer requirements".

How do you go about changing the way you now write your quality manual, that is easily answered you read David Hoyle's 4th edition ISO 9000:2000 "Quality System Handbook " this is the one with the picture of the pearl on the front. The 3rd edition 1994 is the one of a hand passing a scrawl to an other hand.

If you are serious about quality and want to write or modify your quality system that complies with the new requirements, then it is imperative you obtain a copy of the 4th edition.

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Summary: ISO 9000 Quality Systems Handbook 4th Edition - David Hoyle
Review: With the introduction of the ISO 9001:2000 standard, a number of publications offering ideas, advice and assistance to anyone who have been charged with implementing quality systems, have made their appearance on the bookshelves. The ISO 9000 Quality Systems Handbook 4th Edition, by David Hoyle is one of the best I have read on this subject. In this 4th edition, David analyzes each section, clause and requirement of the ISO 9001:2000 standard in detail.

David Hoyle has over 30 years experience in quality Management and has authored or co-authored more than five books on ISO 9000. He is also the director of Transition Support, a firm that provides training and consulting in business improvement.

The book is easy to understand and is suitable for students, managers, instructors as well as auditors. The novice ISO practitioner as well as the seasoned ISO 9000 enthusiast will find this book a valuable tool when implementing ISO 9000 quality management systems. For those making the transition from the 1994 version of the standard, this book helps to point out the changes from the 1994 to the 2000 standard.

The standard has changed considerably. In the 4th edition, the meaning of each of the requirements of the ISO 9001:2000 standard is explained in detail and some of the sometimes confusing ISO language is clarified. The author explains why each of the requirements is necessary. He shows how each requirement links to the eight quality management principles on which the ISO 9001:2000 standard was based. The book gives practical guidance on implementing each requirement. This is the strong point of the book.

After introducing some basic quality concepts, the book explains the role, the origins and application of the ISO 9000 family. The succeeding chapters, 4 through 8, correspond to each of the five sections of the standard. This makes it easy when looking for help in understanding and implementing a certain requirement of the standard.

The 4th edition has a summary, a questionnaire that provides food for thought for the reader, and a list of references at the end of each chapter. A glossary and a list of related websites are included in the appendix.

The 4th edition of ISO 9000 Quality Systems Handbook will find a permanent place on your desk. Auditors will find this book indispensable.