Rating: 
Summary: Focus is on the critical production support processes
Review: This book is one of, if not the, best guides to developing, implementing and managing a mature production support organization. The value of this book is that it takes a business-centric approach to service delivery, and augments material on service level management (such as Foundations of Service Level Management - another excellent book). Specifically, this book contains sorely needed body of knowledge in a profession that has lost its way. What I mean by this bold statement is the production support function in many IS/IT departments has devolved from service delivery to infrastructure management. IT Services brings the focus back to where it belongs: supporting the business. What I like most about this book is it not only shows what is wrong with most production support organizations, but it provides a clear roadmap to how to restructure production support from an infrastructure management focus to a service delivery paradigm. I highly recommend this book to anyone in production support, consultants and IT/IS executive management. It would also be useful to ISPs and ASPs because most of the material can be applied to internal or external customers.
Rating:
Summary: Focus is on the critical production support processes
Review: This book is one of, if not the, best guides to developing, implementing and managing a mature production support organization. The value of this book is that it takes a business-centric approach to service delivery, and augments material on service level management (such as Foundations of Service Level Management - another excellent book). Specifically, this book contains sorely needed body of knowledge in a profession that has lost its way. What I mean by this bold statement is the production support function in many IS/IT departments has devolved from service delivery to infrastructure management. IT Services brings the focus back to where it belongs: supporting the business. What I like most about this book is it not only shows what is wrong with most production support organizations, but it provides a clear roadmap to how to restructure production support from an infrastructure management focus to a service delivery paradigm. I highly recommend this book to anyone in production support, consultants and IT/IS executive management. It would also be useful to ISPs and ASPs because most of the material can be applied to internal or external customers.
Rating: 
Summary: It confusing Services?
Review: This book is very formal approach to IT services. Please don't give it to your customers/clients it will scare them. If you need humor or analogies to make things clear consider another book.The book is very hard to read with wordy sentences. Simplicity is much better, and this book makes some things even more confusing.
Rating: 
Summary: Excellent reading if you deal with IT data centers.
Review: This is a book that many IT managers have to read, it's a quick meal though, no details but a balanced dose of good ideas and a window on Service delivery where IT data centers is no longer a "cost center". The only thing I did not like is to center the data center around SUN and Oracle or a brand in general, although it is clear the book reflects the authors experience in SUN/Oracle environment.
I advise anyone who has anything with today's data centers (no matter his or her technical level) to read this book.
Rating:
Summary: "Must-reading" for IT pros and consultants!
Review: This is one of the most important books on IT strategic and tactical planning, service support and service delivery that you can buy. More to the point, the information that this book provides is easily the equivalent of reading a pile of [expensive] Meta Group or GartnerGroup reports on the costs, metrics and tactics of running an IT shop and managing the delivery of services. You can view the table of contents online via this Amazon page, so I am not going to repeat that information or the glowing comments of other readers. The most compelling reasons to get this book are: (1)everyone to whom I have showed this book have, after a quick scan, immediately ordered a copy for themselves; and, (2) the company for which I work ordered 10 copies to give to some of our most important clients. I cannot think of a stronger testimony to this book's value.
Rating:
Summary: "Must-reading" for IT pros and consultants!
Review: This is one of the most important books on IT strategic and tactical planning, service support and service delivery that you can buy. More to the point, the information that this book provides is easily the equivalent of reading a pile of [expensive] Meta Group or GartnerGroup reports on the costs, metrics and tactics of running an IT shop and managing the delivery of services. You can view the table of contents online via this Amazon page, so I am not going to repeat that information or the glowing comments of other readers. The most compelling reasons to get this book are: (1)everyone to whom I have showed this book have, after a quick scan, immediately ordered a copy for themselves; and, (2) the company for which I work ordered 10 copies to give to some of our most important clients. I cannot think of a stronger testimony to this book's value.
Rating:
Summary: Comprehensive Guide to an Integrated Operation Center
Review: This truly is a comprehensive end to end guide on how to develop, implement, market, and measure an Integrated Operations Model. What's better yet is that it is practical information in a very easy to read format. I highly recommend "IT Services" to anyone interested in implementing a service organization and is committed to customer satisfaction!
Rating:
Summary: Comprehensive Guide to an Integrated Operation Center
Review: This truly is a comprehensive end to end guide on how to develop, implement, market, and measure an Integrated Operations Model. What's better yet is that it is practical information in a very easy to read format. I highly recommend "IT Services" to anyone interested in implementing a service organization and is committed to customer satisfaction!
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